Customer Advocate

• Responsible for implementing retention strategies to retain our top accounts, including identifying early attrition indicators.
• Serves as a relationship manager to high-value customers during and after the sales process to drive loyalty.
• Acts as a single point of customer contact to coordinate resolution of service incidents and escalation of technical issues.
• Engages with customers through the customer lifecycle, including implementation, helping them with solutions, or putting a product into use.
• Assists with problem resolution and escalation whenever necessary, ensuring the program works smoothly to minimize disruption for the fleet.
• Generates non-fuel revenue from assigned accounts, including upselling and cross-selling of related products.
• Collaborates with sales and support groups to identify opportunities to maximize efficiencies for the customer.
• Uses in-depth knowledge of client, the industry, and WEX product knowledge to drive and increase adoption and customer utilization of products.
• Helps create customized reporting that may not be easily accessible to Fleet Managers to ensure they have the necessary data to manage their fleets.
• Monitors competitor activity in accounts and implements strategies to maintain account ownership and block competitor advancement.
• Serves as a liaison between the customer and WEX to advocate for the customer by relaying issue trends or process improvement recommendations.
• Utilizes customer fueling data to identify opportunities to encourage and drive customer fueling at Chevron sites.
• Leverages relationships to help us achieve team retention, account growth, and revenue goals.

VIP Customer Advocate

Customer Advocate, Exception Handling

Client Advocate

Senior Principal Customer Advocate Manager

Customer Success Advocate