Customer Success Manager

WeVideo

Customer Success Manager ensuring customers achieve maximum value from WeVideo's video learning platform. Guiding clients through their journey from onboarding to renewal, driving product adoption, retention, and growth.

Posted 4/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Act as the primary point of contact for a portfolio of WeVideo clients, guiding them through the customer journey from onboarding to renewal.
Proactively monitor customer health and usage data to identify and mitigate churn risks, while also pinpointing opportunities for expansion/upselling by partnering with our sales teams on outreach.
Develop and execute strategic success plans that align WeVideo's platform capabilities with the customer's desired business or educational outcomes.
Track customer usage, feature adoption, and general sentiment within the platform to identify users who may need additional support or training.
Maintain accurate records of all client interactions, activities, and account health within Salesforce for data management and client interactions.
Be the voice of the customer internally, collaborating with Product, Sales, and Marketing teams to improve the user experience, product performance, and overall client satisfaction.
Lead Monthly and Quarterly Business Reviews (QBRs) and high-touch presentations to showcase value and demonstrate ROI.
Cultivate a deep curiosity to go beyond the designated role by creating and curating helpful assets and resources to enhance client support and drive feature adoption.

Requirements

What you’ll need

Previous experience in a Customer Success Manager (CSM) role at a SaaS company is required.
OR Extensive, hands-on experience using WeVideo products as a teacher, end user, or administrator with a deep understanding of its applications in education or business.
Proficiency in Salesforce for data management, reporting, and tracking client interactions.
Strong ability to manage multiple priorities and initiatives effectively across a diverse customer portfolio.
Excellent presentation and communication skills, with a proven ability to lead client meetings and simplify technical concepts.
Demonstrated empathetic approach to customer relationship building and conflict resolution.
Proven capability to collaborate with multiple stakeholders and departments (e.g., Sales, Support, Product) to boost client satisfaction and resolve issues.

Benefits

Comp & perks

Competitive compensation
Flexible PTO and Paid Holidays
Medical Insurance with United Health Care: Employee Premiums covered at 100% and Dependent Premiums covered at 80%
Vision/Dental Insurance with Guardian: Employee Premiums covered at 100% and Dependent Premiums covered at 70%
Remote Work opportunity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer success managementdata managementreportingclient interaction trackingfeature adoptionstrategic success planningchurn risk mitigationupsellingpresentation skillsconflict resolution

Soft Skills

communicationempathycollaborationcuriosityorganizational skillsleadershipproblem-solvingrelationship buildinginitiative managementcustomer advocacy