Client Onboarding Specialist

WeTravel

Client Onboarding Specialist ensuring smooth onboarding and support for new clients at WeTravel. Collaborating across teams to facilitate customer success in travel tech solutions.

Posted 7/27/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSenior💰 $20,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong project management skills with the ability to juggle multiple projects and stakeholders while ensuring customer success. Proficient in customer education and onboarding, with a focus on performance improvement and delivering added value.

Highest-signal resume keywords

Project ManagementCustomer SuccessOnboarding ExperienceFluency In EnglishExperience In Travel Tech

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementOnboardingImplementationPerformance ImprovementProcess Design

Soft Skills

OrganizedProactiveAttention To DetailCustomer Facing

Tools & Technologies

HubSpotSlackConfluenceLoom

Industry Keywords

Travel TechSaaSCommercial Success

About the role

Key responsibilities & impact

Partnering with sales teams to get them (and our customers) set up for success.
Finding possible pain points and/or red flags and addressing them before they actually happen.
Build trips, migrate participants, deliver training directly with the customer to ensure they are properly set-up.
Managing multiple projects at the same time and making sure none of them are left forgotten or fall through the cracks.
Leading each project and taking full ownership of each project to do what you were approached to do and more! There’s always extra value we can add to the table!

Requirements

What you’ll need

Are fluent in English (bonus points for other languages, especially Spanish!)
Are passionate about educating customers and colleagues, performance improvement, and commercial success.
Are organized, proactive, and comfortable working independently
Are comfortable being in a customer facing role + tasks that require attention to detail.
Have great project management skills, juggling multiple projects at the same time and managing multiple stakeholders (and their expectations!)
Enjoy doing onsite visits to clients and helping them get set up for success!
Bonus points if you:
Have experience in travel tech or SMB-focused SaaS.
Are familiar with HubSpot, Slack, Confluence, Loom.
Have a teaching background, or Onboarding, Customer Success, Account Management, or Implementation roles.
Have experience designing and implementing best practices and processes.

Benefits

Comp & perks

Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self.
Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments.
Although this is a remote role, employees are hired into a designated country of employment. Our Work From Anywhere perk provides eligible employees with up to four weeks per calendar year to work temporarily from another approved location.
Extensive paid family leave.
Three paid volunteer days per year — take time to give back to causes you care about, on us.
2-week cross-functional onboarding program.
Cutting-edge equipment and tools to set you up for success.