Client Onboarding Specialist

WeTravel

Client Onboarding Specialist managing customer onboarding processes at WeTravel. Collaborating with Sales and various teams to ensure successful migrations and trainings.

Posted 7/25/2026full-timeRemote • 🇪🇸 SpainMid-LevelSenior💰 $35,000 - $40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong project management skills, effectively juggling multiple projects and managing stakeholder expectations. Proficient in customer onboarding and training, with a focus on performance improvement and commercial success.

Highest-signal resume keywords

Project ManagementCustomer OnboardingTraining DeliveryFluency In EnglishExperience In Travel Tech

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

OrganizedProactiveAttention To DetailCustomer-Facing SkillsPassionate About Educating

Tools & Technologies

HubSpotSlackConfluenceLoom

Industry Keywords

Travel TechSaaSAccount ManagementImplementationPerformance Improvement

About the role

Key responsibilities & impact

Collaborate closely with Sales, Account Management, Product, and our customers.
Help clients get started by migrating important content like reservation details, photos, pricing information, tour descriptions, and more.
Provide personalized trainings to ensure every new customer feels confident using the WeTravel platform.
Partner with sales teams to set them and our customers up for success.
Find possible pain points and/or red flags and address them before they actually happen.
Build trips, migrate participants, and deliver training directly to customers.
Manage multiple projects at the same time and ensure none are forgotten.

Requirements

What you’ll need

Are fluent in English (bonus points for other languages, especially Spanish!)
Are passionate about educating customers and colleagues, performance improvement, and commercial success.
Are organized, proactive, and comfortable working independently in a remote environment.
Are comfortable being in a customer facing role + tasks that require attention to detail.
Have great project management skills, juggling multiple projects at the same time and managing multiple stakeholders (and their expectations!)
Enjoy doing onsite visits to clients and helping them get set up for success!
Bonus points if you have experience in travel tech or SMB-focused SaaS.
Are familiar with HubSpot, Slack, Confluence, Loom.
Have a teaching background, or Onboarding, Customer Success, Account Management, or Implementation roles.
Have experience designing and implementing best practices and processes.

Benefits

Comp & perks

Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self.
Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments.
Work From Anywhere perk provides eligible employees with up to four weeks per calendar year to work temporarily from another approved location.
Extensive paid family leave.
Three paid volunteer days per year — take time to give back to causes you care about, on us.
2-week cross-functional onboarding program.
Cutting-edge equipment and tools to set you up for success.