Client Onboarding Specialist

WeTravel

Client Onboarding Specialist supporting EMEA clients at WeTravel by facilitating onboarding and training processes. Collaborating with Sales and Account Management teams to ensure customer success.

Posted 7/25/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSenior💰 $30,000 - $35,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer onboarding and success, with strong project management skills to effectively juggle multiple client projects. Proficient in using tools like HubSpot and Slack to enhance customer education and engagement.

Highest-signal resume keywords

Customer OnboardingProject ManagementFluency In EnglishExperience In Travel TechFamiliarity With HubSpot

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SuccessImplementationProcess DesignContent MigrationTraining Development

Soft Skills

Organizational SkillsProactive AttitudeAttention To DetailCommunication SkillsAbility To Work Independently

Tools & Technologies

HubSpotSlackConfluenceLoom

Industry Keywords

SaaSTravel TechClient OnboardingPerformance Improvement

About the role

Key responsibilities & impact

Collaborate closely with Sales, Account Management, Product, and our customers.
Support new customers right when they need it most.
Help our clients get started by migrating important content like reservation details, photos, pricing information, tour descriptions, and more.
Provide personalized trainings to make sure every new customer feels completely confident using the WeTravel platform.
Business travel is a possibility for this role (1-2 times per quarter) as-needed for on-site client onboarding projects.

Requirements

What you’ll need

Are fluent in English (bonus points for other languages, especially Spanish!)
Are passionate about educating customers and colleagues, performance improvement, and commercial success.
Are organized, proactive, and comfortable working independently
Are comfortable being in a customer facing role + tasks that require attention to detail.
Have great project management skills, juggling multiple projects at the same time and managing multiple stakeholders (and their expectations!)
Enjoy doing onsite visits to clients and helping them get set up for success!
Bonus points if you have experience in travel tech or SMB-focused SaaS.
Are familiar with HubSpot, Slack, Confluence, Loom.
Have a teaching background, or Onboarding, Customer Success, Account Management, or Implementation roles.
Have experience designing and implementing best practices and processes.

Benefits

Comp & perks

Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self.
Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments.
Although this is a remote role, employees are hired into a designated country of employment. Our Work From Anywhere perk provides eligible employees with up to four weeks per calendar year to work temporarily from another approved location.
Extensive paid family leave.
Three paid volunteer days per year — take time to give back to causes you care about, on us.
2-week cross-functional onboarding program.
Cutting-edge equipment and tools to set you up for success.