Account Manager

WeTravel

Account Manager supporting travel organizers at WeTravel, maximizing client platform usage and satisfaction. Collaborating across teams to drive client success and product improvements.

Posted 4/14/2026full-timeSydney • 🇦🇺 AustraliaJuniorMid-Level💰 A$85,000 - A$90,000 per yearWebsite

About the role

Key responsibilities & impact

Managing and nurturing relationships with new and existing clients.
Proactively identifying opportunities to upsell or expand product usage.
Serving as a key point of contact for client questions or concerns.
Collaborating cross-functionally with Sales, Support, and Product teams.
Gathering and sharing customer feedback to improve product and service delivery.
Solving customer issues with a calm, proactive, and friendly approach.
Driving long-term client satisfaction and engagement.

Requirements

What you’ll need

Are fluent in English (other languages are a plus—be sure to list them in your resume).
Have excellent communication skills—both written and verbal.
Have strong interpersonal and customer service instincts.
Enjoy helping businesses thrive through hands-on support and strategic advice.
Have 2+ years of experience in B2B account management or customer success.
Are a natural multitasker who can manage multiple clients and needs at once.
Are solutions-oriented and calm under pressure. Thrive in a remote-first, fast-paced environment.
Bonus: Minor SaaS sales experience or experience with up-selling products;
Bonus: Up-to-date understanding of the travel industry’s consumer behavior;
Bonus: Knowledge of Hubspot CRM or other CRM platforms.

Benefits

Comp & perks

Superannuation
Minimum 2 days at office (access to Wework) with flexibility of three work-from-home days a week
Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self.
Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments.
Work remotely for a maximum of 4 weeks per calendar year.
Extensive paid family leave.
Three paid volunteer days per year — take time to give back to causes you care about, on us.
2-week cross-functional onboarding program.
Cutting-edge equipment and tools to set you up for success.
Join an international, travel-loving team with a passion for adventure and innovation.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

B2B account managementcustomer successupsellingSaaS sales

Soft Skills

communication skillsinterpersonal skillscustomer servicemultitaskingsolutions-orientedcalm under pressure