WeTravel

Client Onboarding Specialist

WeTravel

full-time

Posted on:

Location Type: Remote

Location: Remote • Alaska, California, Colorado, New York, Washington • 🇺🇸 United States

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Salary

💰 $61,000 per year

Job Level

Mid-LevelSenior

About the role

  • Partnering with sales teams to get them (and our customers) set up for success.
  • Finding possible pain points and/or red flags and addressing them before they actually happen.
  • Build trips, migrate participants, deliver training directly with the customer to ensure they are properly set-up.
  • Managing multiple projects at the same time and making sure none of them are left forgotten or fall through the cracks.
  • Leading each project and taking full ownership of each project to do what you were approached to do and more! There’s always extra value we can add to the table!

Requirements

  • Are fluent in English (bonus points for other languages!)
  • Are passionate about educating customers and colleagues, performance improvement, and commercial success.
  • Are organized, proactive, and comfortable working independently in a remote environment.
  • Are comfortable being in a customer facing role + tasks that require attention to detail.
  • Have great project management skills, juggling multiple projects at the same time and managing multiple stakeholders (and their expectations!)
  • Enjoy doing onsite visits to clients and helping them get set up for success!
  • Have experience in travel tech or SMB-focused SaaS (bonus points).
  • Are familiar with HubSpot, Slack, Confluence, Loom (bonus points).
  • Have a teaching background, or Onboarding, Customer Success, Account Management, or Implementation roles (bonus points).
  • Have experience designing and implementing best practices and processes (bonus points).
Benefits
  • Your health matters – US team members get 100% employer-covered HDHP medical, DHMO dental, and standard vision coverages or a choice of plans that suit your needs.
  • Generous “Time to Recharge” policy — enjoy unlimited paid time off to rest and recharge.
  • Amsterdam Program – visit us in Amsterdam (HQ) for 2–4 weeks annually, staying in one of our WeTravel apartments.
  • Work remotely for a maximum of 4 weeks per calendar year.
  • Annual team off-site (often somewhere sunny ☀️).
  • Extensive paid family leave.
  • Three paid volunteer days per year.
  • Two-week cross-functional onboarding program.
  • Cutting-edge equipment and tools to set you up for success.
  • Cambly access for English language support, if needed.
  • Join a global, fun-loving, and impact-driven team.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementcustomer onboardingimplementationperformance improvementprocess designbest practices
Soft skills
organizational skillsproactiveattention to detailcustomer facingindependent workcommunicationleadership