Brand & Creative Operations Manager
accessiBe
Payment Operations Specialist
WeTravel
full-time
Posted on:
Location Type: Remote
Location: Remote • Alaska, California, Colorado, New York, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 - $57,000 per year
Job Level
Mid-LevelSenior
About the role
- Help manage the screening process for incoming and outgoing payments to detect and prevent fraudulent or suspicious activities. Conduct thorough due diligence on high-value transactions to mitigate risks and maintain the integrity of our payment system.
- Identify and report any fraudulent or suspicious activity related to incoming card and bank payments, taking necessary actions such as blocking fraudulent users and escalating issues to our risk and compliance teams.
- Provide comprehensive support and guidance to WeTravel users throughout the dispute submission process, ensuring a seamless and efficient resolution. Collaborate with internal and external teams to facilitate the dispute resolution process while adhering to industry regulations.
- Monitor chargeback and win rates closely, providing in-depth analyses and proactive recommendations to optimize dispute management strategies, ultimately enhancing efficiency and effectiveness in resolving disputes.
- Conduct regular checks on accounts, proactively identifying and addressing negative balances or delinquent accounts, and follow up diligently to ensure timely resolution.
- Collaborate with internal teams and external partners to address customer inquiries, requests, or issues promptly and effectively.
Requirements
- Ideally a Bachelor’s degree in banking, finance, accounting, or a related field
- Strong experience in payment operations, including managing payments, refunds, wire transfers, and ledger management.
- Familiarity with payment service providers such as Stripe, Adyen, and Mangopay
- Knowledge of regulatory compliance related to payments, sanctions, and prohibited countries.
- Expertise in using fraud detection tools and techniques to prevent fraudulent activity.
- Strong analytical and problem-solving skills, including monitoring and analyzing monthly refund rates and dispute ratios.
- Ability to collaborate with cross-functional teams and external partners to resolve payment-related issues.
- Excellent communication and interpersonal skills, with the ability to communicate complex payment-related issues to both technical and non-technical stakeholders.
- Bi-lingual proficiency in Spanish and English is preferred.
Benefits
- Your health matters – US team members get 100% employer-covered HDHP medical, DHMO dental, and standard vision coverages or a choice of plans that suit your needs.
- Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self.
- Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments.
- Work remotely for a maximum of 4 weeks per calendar year.
- Annual team off-site (often somewhere sunny 🌊).
- Extensive paid family leave.
- Three paid volunteer days per year — take time to give back to causes you care about, on us.
- 2-week cross-functional onboarding program.
- Cutting-edge equipment and tools to set you up for success.
- Join an international, travel-loving team with a passion for adventure and innovation.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
payment operationsrefund managementwire transfersledger managementfraud detectionregulatory complianceanalytical skillsproblem-solving skillsdispute managementchargeback analysis
Soft skills
collaborationcommunication skillsinterpersonal skillscustomer supportproblem resolutionattention to detailproactive approachteamworkadaptabilitybilingual proficiency
