Customer Service Representative

Westpac New Zealand

Customer Service Representative helping customers navigate financial services and banking issues. Engaging in problem-solving and providing support in a supportive team environment.

Posted 5/4/2026full-timeWhanganui • 🇳🇿 New ZealandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

As a Customer Service Representative, you’re the person our customers count on in the moments that matter — the calm voice, the problem‑solver, the guide who helps them navigate life’s financial ups and downs with confidence.
You’ll be the first friendly face (or voice) they meet, taking action now to create better futures for our customers, our communities, and Aotearoa.
Every interaction is a chance to make banking simpler, and easier — and you’ll be empowered to do exactly that.
No two days look the same. One moment you’re helping someone get back into their online banking, the next you’re supporting a customer through a tricky card dispute or giving clarity around regulatory requirements.
You’ll bring curiosity, care, and a can‑do mindset to every conversation — solving problems on the spot, guiding customers to the right digital tools, and making sure they leave feeling heard, supported, and reassured.

Requirements

What you’ll need

A strong background in customer service or administration, with a genuine love for helping people
Confidence using digital tools and the ability to guide customers through them with ease
The ability to juggle multiple priorities while staying calm, composed, and solutions-focused
An understanding of financial services, compliance, or regulated environments (or the willingness to learn)
A natural talent for problem‑solving and adapting quickly to changing customer needs
A growth mindset, a desire to build a long‑term career, and the drive to deliver great outcomes every day

Benefits

Comp & perks

4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
Additional purchased leave options up to 4 weeks per year
Banking benefits, insurance discounts and superannuation scheme
Career growth – we promote internal capability; we have programmes that recognise star performers
Generous parental leave – and top up government paid parental leave
School holiday subsidy - help you balance work and family during school holiday
Environmental and community care programmes

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

problem-solvingadaptabilitycustomer servicecommunicationcuriositycarecomposuresolutions-focusedgrowth mindsetmulti-tasking