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Customer Solutions Manager, Specialty Welding and Machining
Westinghouse Electric Company
full-time
Posted on:
Location Type: Remote
Location: Remote • South Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $130,400 - $163,000 per year
Job Level
SeniorLead
About the role
- Lead the Specialty Welding & Machining efforts related to reactor component upgrades, replacements and repairs and other scopes related to the Specialty Welding & Machining scope of supply
- Lead the business segment for opportunities and help Westinghouse differentiate and provide competitive offerings through understanding of customer-specific requirements, solution selection, technical content of proposal, costing and pricing, responsiveness, and quality of bid
- Develop and leverage key customer relationships to facilitate understanding of customer needs and create proposals with value proposition to meet customer needs and secure OE
- Accountable for OE and opportunity pipeline growth for product/technology areas
- Assess near-term market trends, customer buying patterns and competitor moves to adjust product positioning
- Recommend price to capture maximum market value while delivering on business plan assumptions; collaborate with sales on final price and capture planning
- Support SWM activities to aggregate product financials and monthly financial forecasting
- Support business unit activities to develop resource demand signal and engage with resource management when needed
- Engage on emergent customer issues, lead team until project management is available, and work with collective team to develop technical and commercial solutions
- Collaborate with project teams to understand status of projects and support resolution of challenges during project execution
- Develop relationships with internal stakeholders to ensure people, processes and technology are available to deliver offer commitments and enable market growth
- Collaborate and coordinate with peer leaders in AOMS and LTO to ensure cohesive approach to market and holistic customer support and satisfaction
- Collaborate with global product management on product strategy, product roadmaps, technology roadmaps, and innovation ideas
- Report to the Vice President of Specialty Welding and Machining
Requirements
- Bachelor's degree in Engineering or related technical discipline or technical degree in related technical discipline or demonstrated related experience
- 10+ years of relevant experience in product management, business or operations preferably in the welding and machining service industry or nuclear field service industry
- Knowledge of field welding and machining
- Ability to build strong customer relationships and provide customer insights
- Experience with proposal development, costing and pricing for technical services
- Experience supporting field welding, machining, reactor head, core barrel and piping repairs (preferred)
- Willingness to engage on emergent customer issues and lead teams until project management is available
Benefits
- Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options
- Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members
- 401(k) with Company Match Contributions to support employees' retirement
- Paid Vacations and Company Holidays
- Opportunities for Flexible Work Arrangements to promote work-life balance
- Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers
- Global Recognition and Service Programs to celebrate employee accomplishments and service
- Employee Referral Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
weldingmachiningproposal developmentcostingpricingfinancial forecastingproduct managementreactor head repairscore barrel repairspiping repairs
Soft skills
customer relationship buildingcustomer insightsteam leadershipcollaborationcommunicationproblem-solvingmarket analysisstrategic thinkingresponsivenessadaptability
Certifications
Bachelor's degree in Engineeringtechnical degree in related technical discipline
