Global Support Technician

Westinghouse Electric Company

IT Support Technician troubleshooting technical issues and delivering support. Managing VIP requests and maintaining the Service Management system at Westinghouse in Västerås.

Posted 5/7/2026full-timeVästerås • 🇸🇪 SwedenJuniorWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Troubleshoot technical issues and deliver support, remote and on-site support.
Manage VIP support requests, maintaining a high standard of efficiency.
Operate within the Service Management system, resolving tickets.
Document ticket management, troubleshooting methods, and solutions.
Maintain knowledge base articles for both end-users and IT staff.
Ensure inventory records are up to date.
Offer support for hardware and software, including printers, conference room technology, and shared resources.
Be the site support IT representative in internal projects.
Configure computers, phones, and other hardware.

Requirements

What you’ll need

Higher education in IT or equivalent professional experience
Minimum of one year of experience/support in an IT environment
Experience from a manufacturing environment
Experience providing IT support within large organizations
Familiarity with ITIL methodologies and proficiency with ITSM tools
Knowledge in Windows environments and basic networking concepts
Competence in hardware troubleshooting
Professional proficiency in Swedish and English, both spoken and written
Driver license (Swedish B license)

Benefits

Comp & perks

Wellness Allowance
Flexible pay opportunities via our Benefit portal
Work hour reduction (ATF) and occupational pension (ITP)
ASB Insurance: compensation for the cost of health care, dental care hearing aids, glasses and more
Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members
Employee Referral Program, potential for employees to earn a monetary award for referring other qualified candidates to Westinghouse

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootinghardware supportsoftware supportticket managementITIL methodologiesITSM toolsWindows environmentsnetworking conceptsinventory managementconfiguration of hardware

Soft Skills

efficiencydocumentationcommunicationcustomer supportteam collaborationproblem-solvingattention to detailadaptabilityinterpersonal skillsorganizational skills

Certifications

higher education in ITSwedish B driver license