Engineer – Platform Services
Westinghouse Electric Company
full-time
Posted on:
Location Type: Hybrid
Location: Hopkins • South Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $69,200 - $86,500 per year
Job Level
Mid-LevelSenior
Tech Stack
Azure
About the role
- Provide first and second-level support for hardware, software, and network-related issues.
- Be the local contact for IT incidents and service requests, ensuring resolution.
- Install, configure, and maintain desktops, laptops, printers, and mobile devices.
- Collaborate with global IT teams to support system upgrades, patch management, and deployment of new technologies.
- Monitor IT equipment and infrastructure, escalating critical issues.
- Maintain accurate documentation of incidents, solutions, and asset inventory.
- Support local and remote users with excellent customer service and communication.
- Ensure compliance with IT security procedures.
- Help with onboarding/offboarding of employees, including account setups and equipment provisioning.
- Be an important contributor in projects, audits, and disaster recovery planning/testing.
- Participate in an on-call rotation.
Requirements
- Bachelor's Degree or equivalent work experience
- Minimum 3 years' experience in Active Directory, remote support tools, Microsoft Azure
- Experience with Microsoft SCCM
- Virtual desktop deployments
Benefits
- Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options
- Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members
- 401(k) with Company Match Contributions to support employees' retirement
- Paid Vacations and Company Holidays
- Opportunities for Flexible Work Arrangements to promote work-life balance
- Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers
- Global Recognition and Service Programs to celebrate employee accomplishments and service
- Employee Referral Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Active Directoryremote support toolsMicrosoft AzureMicrosoft SCCMvirtual desktop deploymentshardware supportsoftware supportnetwork supportincident resolutionpatch management
Soft skills
customer servicecommunicationcollaborationproblem-solvingdocumentationorganizationattention to detailadaptabilityteamworktime management
Certifications
Bachelor's Degree