ServiceNow Business Analyst
Westinghouse Electric Company
full-time
Posted on:
Location Type: Hybrid
Location: Rock Hill • South Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $76,400 - $95,500 per year
Job Level
Mid-LevelSenior
Tech Stack
ITSMServiceNow
About the role
- Be a primary liaison between partners and ServiceNow technical teams.
- Gather, analyze, and document requirements for ServiceNow implementations and enhancements.
- Translate our needs into functional specifications and user stories.
- Facilitate requirement workshops, partner interviews, and user acceptance testing.
- Help with process mapping, workflow design, and business process reengineering within ServiceNow modules (including ITSM, Service Portal, CSM, Virtual Agent, Service Catalog, CMDB).
- Contribute to platform upgrades, testing, and change management activities to ensure business continuity.
- Provide ongoing support and training to users, including hosting workshops and documentation sessions.
Requirements
- Minimum 4 years' experience business analysis within ServiceNow or similar enterprise platforms
- At least 3 years in a Business Analyst role supporting enterprise systems
- ITIL v4 Foundations Certification
- Experience or familiarity with Agile development and testing methodology
- Bachelor's Degree or equivalent work experience
Benefits
- Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options
- Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members
- 401(k) with Company Match Contributions to support employees' retirement
- Paid Vacations and Company Holidays
- Opportunities for Flexible Work Arrangements to promote work-life balance
- Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers
- Global Recognition and Service Programs to celebrate employee accomplishments and service
- Employee Referral Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business analysisrequirements gatheringfunctional specificationsuser storiesprocess mappingworkflow designbusiness process reengineeringtestingchange managementServiceNow
Soft skills
communicationfacilitationtrainingdocumentation
Certifications
ITIL v4 Foundations CertificationBachelor's Degree