Operations Analyst
Westinghouse Electric Company
full-time
Posted on:
Location Type: Office
Location: Norwell • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $30 per hour
Job Level
Mid-LevelSenior
About the role
- Monitor and dispatch outage trouble calls
- Analyze outage calls that come in to determine location of problem
- Prioritize all emergency work, outage and non-outage work for first responders
- Talk with customers to determine power issues they are having.
Requirements
- Minimum High School Diploma/GED
- Customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients
- Prior dispatch skills (911 operations centers, utilities operations centers)
Benefits
- Comprehensive Health and Income Protection Benefits
- 401(k) Savings Plan
- Paid Vacations for Qualifying Positions
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer service skillscommunication skillsprioritization skills
Certifications
High School DiplomaGED