Market Research Intelligence Analyst
Westinghouse Electric Company
full-time
Posted on:
Location Type: Hybrid
Location: Cranberry Township • Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $69,200 - $86,500 per year
Job Level
Junior
Tech Stack
Cloud
About the role
- Collaborate with teams to ensure seamless integration of customer feedback data into Westinghouse AI from different platforms, enhancing the accuracy and comprehensiveness of reports.
- Integrate Voice of Customer (VoC) data and insights into a unified tool to enhance customer understanding.
- Design new customer feedback reports.
- Develop and support execution Voice of Customer (VoC) Net Promoter Score (NPS) surveys, ensuring data collection and analysis.
- Integrate external platform data to enhance insights and lead strategic improvements.
- Collaborate with the Westinghouse commercial team to ensure follow-up on Voice of Customer (VoC) surveys, facilitating and driving relevant insights to improve customer satisfaction.
- Conduct Commercial Center of Excellence (CCOE) on creation of weekly and monthly reporting on commercial team performance.
- Lead analyst for the Market Intelligence Platform (MIP) to support business plan reporting.
- Use AI to analyze customer feedback data, identifying insights to improve customer satisfaction and lead projects.
Requirements
- Bachelor's degree or equivalent work experience
- 1+ years in market intelligence analytics
- Artificial Intelligence and Machine Learning with experience deploying AI solutions within cloud environments preferred
- Familiarity with Microsoft Power suite of products preferred
- Familiar in analyzing data, including VoC and NPS surveys, to identify trends and relevant insights.
Benefits
- Competitive Salary
- Comprehensive Health, Wellness and Income Protection Benefits
- Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members
- 401(k) Savings Plan with Company Match
- Paid Vacations and Holidays
- Opportunities for Flexible Work Arrangements
- Educational Reimbursement Program
- Employee Referral Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
market intelligence analyticsartificial intelligencemachine learningdata analysisVoice of Customer (VoC)Net Promoter Score (NPS)report designdata integrationcustomer feedback analysis
Soft skills
collaborationcommunicationinsight generationcustomer satisfaction improvementstrategic thinking