Small Business Underwriting Lead

Westfield Health

Small Business Underwriting Zone Leader shaping and executing business strategy while leading the Western Zone Underwriting Team for Westfield's commercial insurance.

Posted 5/9/2026full-timeWestfield Center • Ohio • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Leads Western Zone Underwriting leaders and underwriters fostering a high performing culture that empowers the team to identify and solve problems, embrace change, and pursue continuous skill and career development.
Drives a disciplined underwriting culture by setting clear expectations, coaching to sound decision-making, fostering collaboration between peers and Underwriting Practices, ensuring the execution of underwriting guidelines , authority and compliance requirements and promoting best practice sharing across the team.
Establishes, monitors, and drives performance and territory objectives—including quality, new written premium, policy count, retention (premium and count), responsiveness, and pricing utilization—to ensure consistent execution and achievement of business goals.
Builds and sustain a collaborative partnership across Sales, Product, Underwriting and Operations to set strategic direction, monitor performance and market trends, and solve complex problems in support of territory objectives.
Leads Small Business Underwriting initiatives that advance priorities and address complex, large-scale challenges in support of the overall Small Business Strategy.
Builds and maintains talent routines including talent reviews, coaching, development planning, and talent pipelines to attract, retain and enable team members to set and achieve goals.
Manages the demand and capacity across the Western Zone to deliver a best-in-class experience for agents while consistently achieving of our performance standards.
Engages with professional industry groups and stays current on industry developments and regulatory changes to inform to decision-making and integrate into Small Business Underwriting

Requirements

What you’ll need

10+ years of Commercial Underwriting experience and 3+ years of people management experience.
Bachelor's degree in related field and/or commensurate work experience.
Master's degree in a related field is preferred.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Commercial UnderwritingUnderwriting guidelinesPerformance monitoringPolicy count managementPremium retentionPricing utilizationTalent developmentCoachingDecision-making

Soft Skills

LeadershipCollaborationProblem-solvingCoachingCommunicationEmpowermentChange managementStrategic directionTeam building

Certifications

Bachelor's degreeMaster's degree