Junior Customer Service Representative

Westfalia Fruit

Customer Service Representative at Westfalia Fruit coordinating orders and providing customer support. Ensuring supply chain efficiency and contributing to process improvements.

Posted 8/3/2026full-timeWingene • 🇧🇪 BelgiumJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating customer orders and managing sales processes while ensuring data accuracy within EDI platforms. Proficient in delivering exceptional customer service and contributing to continuous improvement initiatives in supply chain performance.

Highest-signal resume keywords

Order-To-Delivery CoordinationSupply Chain Performance MonitoringCustomer Service ExcellenceFluency In Dutch And EnglishData Management In EDI Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementSupply Chain CoordinationData Accuracy MaintenanceContinuous Improvement ProjectsCustomer Order Processing

Soft Skills

Strong Communication SkillsCustomer-Focused MindsetProactive AttitudeResilienceResults-Oriented Approach

Tools & Technologies

EDI Platform (Transus)

Industry Keywords

OTIFCustomer EnquiriesSales OrdersMaster Data ManagementBusiness Studies

About the role

Key responsibilities & impact

- Coordinate customer orders from receipt through to delivery, ensuring a smooth Order-to-Delivery (O2D) process.
- Monitor supply chain performance, including OTIF and support corrective actions where needed.
- Manage sales orders.
- Provide excellent customer service by acting as a key point of contact for customer enquiries and order updates.
- Maintain and update master data within the company's EDI platform (Transus) to ensure data accuracy.
- Contribute to continuous improvement projects across customer service processes.

Requirements

What you’ll need

- Secondary School Diploma (high school education) Fields of study such as Business Studies, Office Administration, Languages, Business Organization, or a related discipline are considered an asset or equivalent through experience.
- Fluent in both Dutch and English, with strong verbal and written communication skills.
- A proactive and driven individual with the energy and enthusiasm to thrive in a fast-paced environment.
- A strong customer-focused mindset, with a genuine commitment to delivering exceptional service and meeting customer needs.
- The ability to connect information from across the supply chain to make informed decisions.
- A resilient and results-oriented approach, demonstrating the determination to overcome obstacles and deliver positive outcomes.
Desirable
- Strong administrative and communication skills
- Fluency in French would be highly desirable.

Benefits

Comp & perks

We value your efforts, and we show it not only with words but also with actions.
- You work full-time with flexible hours and working from home days.
- The extensive package of extra-legal benefits includes many vacation days, hospitalization and group insurance, a mobile phone, 9.5 euros meal vouchers, bike leasing and eco vouchers.
- You get a versatile job with impact, a lot of independence, and growth opportunities.
- You can take home dips, and many other avocado treats.
- Even outside the workplace, the #guacsquad is a close-knit and fun group. From the annual team building to jogging in the forests of Wingene, playing padel, or the legendary football tournaments. And of course, the fun lunch breaks and after work drinks.
**SYROS DNA**
- **I MAKE IT HAPPEN**
- **I TAKE OWNERSHIP**
- **FOCUS TO GET THINGS DONE GOOD AND FAST**
- **I AM THE CUSTOMER.**
- **CELEBRATE EVERY SUCCESS, big or small.**