Global Communications Manager
Western Union
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • Florida • United States
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Salary
💰 $125,000 - $150,000 per year
About the role
- Partner with business unit leaders to develop and execute communication strategies aligned with business objectives
- Create compelling content including announcements, presentations, newsletters, talking points, and executive messages
- Support product launches, organizational changes, and strategic initiatives with tailored communication plans
- Serve as a communications advisor to business leaders, providing guidance on messaging, timing, and channel selection
- Build and maintain strong stakeholder relationships across functions, teams, and global regions
- Partner with teammates to manage daily intranet content operations
- Ensure accuracy, consistency and adherence to brand and editorial standards
- Develop and maintain content governance frameworks and editorial guidelines
- Collaborate with content owners across the organization to keep information fresh and relevant
- Monitor analytics and user behavior to improve content performance and engagement
- Write, edit and produce engaging content for diverse global audiences
- Translate complex business information into clear, accessible messaging
- Create multimedia communications including articles, videos, infographics and interactive features
- Maintain a content calendar and coordinate publishing schedules across channels
- Enhance intranet user experience by improving navigation, organization and overall usability
- Identify opportunities to improve information findability and drive employee engagement
- Partner with IT and digital teams to develop platform enhancements and new features
- Stay current with digital communication trends, technologies, and best practices
- Support change management efforts related to intranet updates and new digital tools
- Track and analyze communication performance metrics such as page views, engagement rates, and user feedback
- Conduct regular content audits and manage content lifecycle, including archiving
- Gather employee insights to inform communication strategy and improvements
- Prepare reports on communication effectiveness and share recommendations with stakeholders
Requirements
- Bachelor’s degree in communications, Public Relations, Marketing, Journalism, or related field
- 5–7 years of experience in corporate communications, marketing, public relations, or market research
- Experience partnering with senior leaders and advising on communication strategies
- Strong writing, editing and storytelling skills with the ability to simplify complex topics
- Experience managing intranet platforms, digital communication tools, or employee engagement technologies
- Ability to collaborate across global, cross-functional teams
- Strong project management skills and attention to detail
- Familiarity with analytics tools and data-driven communication practices
- Knowledge of accessibility standards and inclusive communication principles
Benefits
- short-term incentives
- multiple health insurance options
- accident and life insurance
- access to best-in-class development platforms
- Paid Time off
- Medical, Dental and Life Insurance
- Parental Leave
- Global Adoption Assistance
- Western Union Contribution to 401K
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
content creationwritingeditingstorytellingcontent governanceanalyticsdigital communicationproject managementcontent auditingemployee engagement
Soft Skills
communicationcollaborationrelationship buildingattention to detailadvisingstrategic thinkingcreativityproblem-solvingadaptabilitystakeholder management