Regional Operations Specialist
Western Union
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $80,000 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudServiceNowSplunk
About the role
- As an Operations Specialist, you’ll be the go-to guru for our tech needs.
- From optimizing business applications, products and services to making sure to protect the business on a day to day.
- Keep our business tools (WUPOS, Prepaid, Peripherals etc.) running like a dream, ensuring our sales team stay productive and happy.
- Data & System analytics support by observing trends when implementing new tech and products/solutions.
- Solve day-to-day technical hiccups, whether it’s software woes or hardware failures.
- Help with basic hardware and system troubleshooting.
Requirements
- Bachelor’s degree and/or equivalent job experience are acceptable.
- Tech-Savvy: You’re great with IT systems, cloud solutions, networking, and web hosting.
- Software Wizard: You know your way around business tools like Power BI, ARC+, Snowflake, ServiceNow, SPLUNK and you can troubleshoot without breaking a sweat.
- Customer service skills: You work well with clients and have great communication skills.
- Quick Study: New tech doesn’t intimidate you. You love learning and mastering new tools.
- Bilingual in English and Spanish highly preferred. Fluency in English is required.
- Bilingual/bi-cultural experience is highly desired. Travel anticipated approximately 20-30%. Valid Driver’s License and a reliable vehicle are required as this position requires regular travel within a defined territory.
Benefits
- Flexible Time off
- Medical, Dental and Life Insurance
- Parental Leave
- Global Adoption Assistance
- 401K plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analyticssystem analyticshardware troubleshootingsoftware troubleshootingcloud solutionsnetworkingweb hostingPower BIARC+Snowflake
Soft skills
customer servicecommunicationquick learnerproblem-solvingbilingualinterpersonal skillsadaptabilityteam collaborationclient relationsorganizational skills
Certifications
Bachelor's degreevalid driver's license