Product Manager

• Lead strategic initiatives to drive the expansion and growth of digital banking products.
• Develop and implement strategies to boost user adoption and increase revenue from product usage
• Optimize product performance through continuous improvement creating global blueprints and best practices
• Manage cross-functional teams to develop and enhance digital banking solutions.
• Provide product leadership across western union as the subject matter expert of what it take to growth and optimize our wallets and embedded finance products.
• Oversee customer onboarding processes to ensure a seamless experience.
• Support customers throughout the product lifecycle, addressing their needs and concerns.
• Collaborate with stakeholders to align product strategies with business goals.
• Monitor market trends and competitor activities to identify growth opportunities.
• Conduct product performance reviews.
• Implement customer feedback loop.
• Stay updated with industry trends.
• Work with product development team ensuring quarterly builds and enhancements have the correct product priority and focus on those items that move the needle.
• Identify opportunities for product enhancements that align with evolving customer needs and market trends.
• Collaborate with product management to define requirements for new features, process improvements, and technological upgrades.
• Drive continuous improvement initiatives, proactively anticipating operational risks and ensuring solutions are scalable and future-proof.
• Foster a culture of innovation, encouraging the team to challenge the status quo and explore emerging payment and account technologies.
• Own the growth of embedded financial services products across digital and retail channels, including Ecosystems, wallet integrations and API-based offerings.
• Work with partner banks, fintechs, and third-party vendors to ensure we position and lead with the correct product that meet our customers’ needs and serve at the right digital or retail moment.
• Build, mentor, and inspire a high-performing product delivery fitting into a culture of ownership, accountability, and excellence.
• Establish clear goals, performance metrics, and development plans that foster professional growth and operational mastery.
• Promote cross-functional collaboration, transparent communication, and a commitment to customer-centricity.

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