Operations

• direct the execution and management of operations strategies to improve service quality
• implement new processes, improve cost effectiveness and quality, address service issues, and materialize revenue generating processes
• drive continuous process improvements across Agent Operations
• execute operational support for the E2E journey of an Agent in Western Union in LACA region
• engage with Global Heads of Agent Support, Customer Care, Agent Communication, and others to communicate LACA needs
• lead the operations team in LACA, defining objectives, delegating tasks, and establishing deadlines
• build strong relationships with Key Product Heads to ensure prioritization of agendas and roadmaps
• represent and advocate in Corporate Forums and Projects for the region
• ensure efficiency and quality goals are met for all products and operational queues

Director, Operations

TechOps Level 1 Support Intern

Director, Operations

Coordenador de Operações

Gerente de Operações Corretora