Director, PMO – Digital & Customer Experience
ESA - Electronic Security Association
PMP
Senior Technical Program Manager / IT Business Partner – Legal
Western Digital
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $139,500 - $186,000 per year
Job Level
Senior
Tech Stack
PMP
About the role
- Lead cross-functional programs spanning Legal, IT, and Information Security domains
- Define scope, success metrics, and roadmaps while overseeing end-to-end execution
- Manage vendor relationships and influence system roadmaps to meet Legal organization needs
- Facilitate technical requirements and maintain well-defined roadmaps with senior stakeholders
- Serve as in-house expert on legal technologies (CLM, document automation, AI tools)
- Collaborate with IT infrastructure, development, and testing teams on releases and upgrades
- Stay current on legal tech trends and vendor roadmaps to inform IT strategy
- Provide L2/L3 support including onboarding, user provisioning, and workflow troubleshooting
- Lead live demos and training sessions for new technology adoption
- Develop user guides, training materials, and internal documentation
- Drive technology adoption through targeted communications and engagement
- Identify automation and innovation opportunities in legal operations
- Track system usage, impact, and satisfaction metrics
- Lead organizational change management initiatives, both tactical and strategic
Requirements
- 8+ years in legal business consulting, legal technology innovation, or legal managed services
- Strong technical program management with large-scale legal operations projects
- Executive stakeholder relationship management
- Deep knowledge of legal systems (contract management, e-discovery, compliance platforms)
- Legal industry process expertise (regulatory compliance, M&A, IP management, data privacy)
- IT systems administration and L2/L3 business support experience
- Information security acumen and organizational change management skills
- Vendor management and coordination experience
- Education: Bachelor's required; JD, MBA, or Master's preferred
- Relevant Certifications: CLOC/ILTA/ACC, CIPP/CIPM/CIPT, PMP, CISA/CISM/CISSP, Agile, Lean/Six Sigma
