Senior Manager, Compliance
Acorns
Retail Compliance Analyst
Western Digital
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $94,700 - $126,300 per year
Job Level
Mid-LevelSenior
Tech Stack
ERPOracleSQLTableau
About the role
- Responsible for the management of our Retail Chargeback program, including investigating and data analyzing chargebacks, recurring trend analysis, projecting customer penalties and process documentation.
- Serve as a subject matter expert on retailer programs and supporting process improvement initiatives with internal and external functions to reduce financial losses from invalid chargebacks.
- Drive chargeback data scraping and running complex operational data analysis from ERP systems into measurable insights for budgeting and forecasting on chargeback volume and revenue.
- Develop and manage reporting dashboards, conduct monthly and quarterly business reporting to management on penalty root causes, recurrence rates, and vendor performance KPI.
- Research chargeback disputes by analyzing supporting documentation such as purchase orders, invoices, shipping records, and EDI data.
- Collaborate with internal departments (Sales, Operations, Logistics, IT and Finance) to gather required documentation and resolve discrepancies.
- File and track chargeback disputes within specified deadlines to ensure timely recovery of funds.
- Maintain detailed and organized records of all chargeback activities for audit and reporting purposes.
- Identify trends, root causes, and recurring chargeback issues; recommend process improvements to minimize future deductions.
Requirements
- Bachelor’s/ Master’s degree in Accounting, Finance, Business Administration, Engineering, Supply Chain Management, Logistics or related field (preferred).
- 3-5 years of experience in chargeback resolution, accounts receivable, or retail deductions (consumer goods, retail, or distribution industry preferred).
- Strong skills in data analysis using Excel, SQL, or BI tools (Power BI, Tableau).
- Familiarity with major retailers’ compliance portals (e.g., Walmart, Target, Amazon, Costco, etc.) is a plus.
- Experience with Retailer Systems such as navigating Retailer platforms (e.g., Amazon Vendor Central, Walmart Retail Link, Target Partners Online, Best Buy Partner Portal), Chargeback management tools or internal ticketing systems.
- Experience in ERP systems (Oracle, SAP) and Transportation Management Systems (OTM).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysischargeback resolutionaccounts receivableExcelSQLPower BITableauERP systemsTransportation Management Systemsprocess improvement
Soft skills
collaborationcommunicationorganizational skillsproblem-solvingattention to detail
