Senior Consultant – Customer Support

Western Computer

BC Sr. Consultant assessing customer needs and configuring Dynamics 365 BC to meet those needs.

Posted 4/24/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $130,000 - $150,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

The BC Sr. Consultant plays a large role in assessing customer needs, configuring Dynamics 365 BC to meet those needs, training end-users, and providing ongoing support to ensure optimized performance
Collaborate with Clients and work directly with clients’ teams to understand their unique business needs and pain points
Gather requirements to craft solutions to pain points
Configure ERP systems with respect to focus area
Work with applicable parties to ensure customer tickets get addressed in a specified amount of time
Provide dedicated client support for design issues and guide the remediation efforts
Offer ongoing support to troubleshoot issues, answer questions, and optimize system performance
Mentor other consultants and provide knowledge and guidance on best practices
Continuously monitor updates and new features in BC and areas of focus
Work with other consultants and departments to ensure seamless integration across all business functions

Requirements

What you’ll need

7+ years or more experience with Microsoft Dynamics Business Central
Strong communication and presentation skills
Ability to work in a high-paced environment and manage multiple projects
Excellent understanding of Business Central with regard to area of focus
Dynamics Business Central certifications
Experience working in a support environment
Experience interfacing with end-users and gathering business requirements
Ability to build strong client relationships and articulate how Dynamics BC can add value to their business
Strong customer support experience required
Strong organizational and communication skills are required
Lanham expertise preferred
Strong understanding and exposure to Microsoft Power Platform

Benefits

Comp & perks

Super Healthcare Benefits: access comprehensive healthcare coverage
Retirement Treasure: access to a 401(k)-retirement plan
Time to Chill: generous paid time off for vacations, holidays, and sick days
Remote Work Magic: freedom to work remotely from the location of your choice

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft Dynamics Business CentralERP systems configurationBusiness requirements gatheringClient supportTroubleshootingMentoringMicrosoft Power PlatformLanham expertise

Soft Skills

Communication skillsPresentation skillsProject managementClient relationship buildingOrganizational skillsCustomer support experience

Certifications

Dynamics Business Central certifications