IT Operations Analyst

Western Alliance Bank

Lead IT Operations Analyst activities supporting enterprise integration services at Western Alliance Bank. Engage with stakeholders to enhance operational effectiveness and business outcomes through technical expertise.

Posted 7/10/2026full-timePhoenix • Arizona, Ohio, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudDistributed SystemsGrafanaPrometheus

About the role

Key responsibilities & impact

lead activities to review current processes and metrics that support operational effectiveness
identify constraints or opportunities that inhibit or accelerate the business and/or technology strategy
develop solution approaches to improve business outcomes
lead the development and review of artifacts that accurately describe current and future state processes, practices, and metrics
facilitate discussions with IT, Product, and Business stakeholders to define problem statements, gather insights, and validate findings
apply technical expertise in API and integration platforms to support enterprise systems and services
ensure platform stability, scalability, and security while driving continuous improvement in operational performance
participate in incident response, troubleshooting, and root cause analysis to maintain system reliability and availability
monitor platform health, analyze performance and usage trends, and implement improvements
collaborate closely with application, infrastructure, and product teams to resolve complex integration issues
support deployments and platform upgrades
ensure alignment with enterprise standards and regulatory requirements
contribute to automation initiatives, improving operational processes, and maintaining comprehensive documentation
help drive operational excellence, support critical business functions, and ensure the reliability and effectiveness of enterprise integration services

Requirements

What you’ll need

5+ years of experience in IT operations, application support, or enterprise integration platforms
Bachelor’s degree in Computer Science, Information Technology, Information Systems, Engineering, or a related technical or business-technology field required
3+ years of hands-on experience supporting API and integration platforms, including MuleSoft or similar technologies
Experience working with API technologies, integration patterns, and service-oriented architectures
Experience supporting distributed systems, cloud-based platforms, or infrastructure components such as networking, load balancing, or containerized environments is preferred
Experience with monitoring and logging tools (e.g., Prometheus, Grafana, ELK or similar) preferred
Experience supporting production systems in an L2 or higher support model, including incident response and root cause analysis
Understanding of API security concepts and best practices, including authentication, authorization, and secure deployment standards
Entry level to intermediate knowledge of general Financial Services or Banking is preferred
Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
Intermediate to advanced in process and data analysis within a specific domain or functional area utilizing critical thinking skills
Intermediate to advanced working in Microsoft Office & relevant Diagramming Software (e.g. Lucid, Visio, etc.)
Intermediate speaking and writing communication skills
Occasional travel required

Benefits

Comp & perks

competitive salaries
an ownership stake in the company
medical and dental insurance
time off
a great 401k matching program
tuition assistance program
an employee volunteer program
a wellness program
the opportunity to bolster your business knowledge
invaluable hands-on experience to help grow your career

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

API TechnologiesIntegration PatternsService-Oriented ArchitecturesDistributed SystemsCloud-Based PlatformsMuleSoftProcess ImprovementTechnical DocumentationAutomation InitiativesSystem Reliability

Soft Skills

Communication SkillsCritical Thinking