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IT Manager III – Banking and Payments Platforms Service Delivery Lead
Western Alliance BankIT Manager III leading application developers and support specialists at Western Alliance Bank. Overseeing development and delivery of banking applications while managing vendor relationships.
About the role
Key responsibilities & impact- Responsible for leading a team of application developers, engineers, and support specialists
- Oversee both application development and delivery
- Monitor and support systems in coordination with internal IT teams and vendor partners
- Establish and maintain strong vendor relationships
- Drive effective communication and ensure timely resolution of incidents, issues, and enhancements
- Provide key input into business application requirements
- Lead testing, quality assurance, and change management activities
- Support technical execution for client product implementations
- Perform in-scope application configuration changes
- Oversee application-related BCP/DR testing
Requirements
What you’ll need- 7+ years of related experience in IT--App Support, IT--Development, IT--Networking or similar field
- Bachelor's degree in related field required
- Previous leadership experience required
- Intermediate knowledge of general Financial Services or Banking is preferred
- Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
- Intermediate to advanced experience in managing technology teams within a specific functional area while ensuring highest quality delivery of complex products or services
- Intermediate to advanced experience with the execution KPIs and timelines with proven ability to analyze a variety of data and summarize findings in applicable reports or other communication mediums
- Utilize data to identify areas of improvement and opportunities for growth by collaborating with business and tech leads
- Advanced speaking and writing communication skills
- May require up to 25% travel
Benefits
Comp & perks- competitive salaries
- an ownership stake in the company
- medical and dental insurance
- time off
- a great 401k matching program
- tuition assistance program
- an employee volunteer program
- a wellness program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
application developmentquality assurancechange managementapplication configurationBCP testingDR testingdata analysisKPI executionincident resolutionbusiness application requirements
Soft Skills
leadershipcommunicationcollaborationproblem-solvingvendor relationship managementteam managementtimely resolutioninterpersonal skillsorganizational skillsanalytical skills
Certifications
Bachelor's degree