Senior Servicing Compliance Manager

Western Alliance Bank

Senior Compliance Manager developing and overseeing mortgage servicing regulatory compliance at AmeriHome Mortgage. Leading a team to ensure compliance with federal and state regulations in the banking sector.

Posted 5/8/2026full-timeWestlake Village • California, Texas • 🇺🇸 United StatesSenior💰 $149,295 - $184,000 per yearWebsite

About the role

Key responsibilities & impact

Developing, leading, and overseeing the Company’s mortgage servicing regulatory compliance program
Leading a team of Servicing Compliance auditors
Ensuring the Company maintains full compliance with federal and state servicing regulations, investor and agency requirements, and internal governance standards
Providing strategic direction, risk oversight, and compliance leadership to safeguard the Company
Managing the relationship with external Servicing QC vendors as the Vendor Relationship Owner
Overseeing and managing compliance reviews of Servicing QC vendors and Sub-servicers
Alerting appropriate management levels and internal departments to problems identified during routine testing
Following through on all actionable items to ensure full and timely resolution is completed by responsible parties
Managing and overseeing functional risk appetite through creation and ongoing maintenance of department risks and controls
Assessing Sub-servicer’s compliance with applicable federal and state servicing statutes
Creating and managing to monthly and annual Test Plans
Identifying discrepancies and opportunities for process improvement through analysis of audit findings
Preparing and submitting various weekly and monthly reports for management review
Compiling and categorizing data used for monthly operational metrics
Performing secondary review of audit findings reports for internal and external communication
Navigating through various mortgage servicing systems such as MSP, MortgageServ, LoanServ, SBO
Creating effective compliance and auditing policies and procedures as needed
Evaluating servicer performance using scorecards and other tools
Leading and developing a team; responsible for hiring, coaching, performance management, and training.

Requirements

What you’ll need

9+ years of related experience in Regulatory Compliance, Risk Management, Internal Audit or similar field
Bachelor's degree in related field required
Previous leadership experience required
Advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services
Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
Intermediate to advanced knowledge and understanding of servicer’s actions during the servicing “life-events” of a mortgage loan such as Collections, Loss Mitigation, Foreclosure, Bankruptcy, Claims, Servicing Transfers, ARMs, Escrows, Payment Processing and Payoffs
Advanced knowledge of all activities within the scope of compliance governance and program management
Advanced ability to identify and understand key risks, issues and trends and to develop meaningful information to be shared with leadership
Advanced speaking and writing communication skills
Certified Regulatory Compliance Manager preferred
Occasional travel required.

Benefits

Comp & perks

Competitive salaries
Ownership stake in the company
Medical and dental insurance
Paid time off
Great 401k matching program
Tuition assistance program
Employee volunteer program
Wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

regulatory compliancerisk managementinternal auditbanking operationsservicing compliancecompliance governanceaudit findings analysiscompliance policiesservicer performance evaluationmortgage servicing systems

Soft Skills

leadershipcommunicationproblem-solvingteam developmentstrategic directionrisk oversightperformance managementcoachingrelationship managementprocess improvement

Certifications

Certified Regulatory Compliance Manager