Quality Control Auditor

Western Alliance Bank

Servicing Quality Control Auditor reviewing and analyzing loan servicing compliance at AmeriHome. Involves testing, quality control reviews, and reporting of audit findings.

Posted 5/8/2026full-timeDallas • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $92,000 - $114,000 per yearWebsite

About the role

Key responsibilities & impact

review, test, and analyze information, reports or data to determine if the applicable process is in compliance with internal policy or regulations
assist by performing transactional testing of various loan servicing functions performed by AmeriHome's contracted servicing vendor, including but not limited to researching consumer complaints
conduct quality control reviews of Servicing vendor, which requires knowledge and understanding of servicer’s actions during the servicing 'life-events' of a mortgage loan such as Collections, Loss Mitigation, Foreclosure, Bankruptcy, Claims, Servicing Transfers, ARMs, Escrows, Payment Processing and Payoffs
identify discrepancies and opportunities for process improvement through analysis of audit findings, management reports, and discussions with servicers
alert appropriate management levels and internal departments to problems identified during routine quality control reviews
follows through on all actionable items to ensure full and timely resolution is completed by the responsible parties

Requirements

What you’ll need

2+ years of related experience in audit, compliance, risk management or quality control in loan servicing or similar field
High school diploma required; Bachelor's degree in related field preferred
Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services
Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
Intermediate understanding of MS Office
Intermediate ability to foster and build relationships to achieve a common goal
Intermediate speaking and writing communication skills

Benefits

Comp & perks

competitive salaries
an ownership stake in the company
medical and dental insurance
time off
a great 401k matching program
tuition assistance program
an employee volunteer program
a wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

auditcompliancerisk managementquality controlloan servicingtransactional testingprocess improvementdata analysisregulatory compliancebanking operations

Soft Skills

relationship buildingcommunication skillsproblem identificationanalytical thinkingattention to detailcollaborationtime managementcritical thinkinginterpersonal skillsfollow-through