IT Manager III – IT Program/Project Senior Delivery Manager

Western Alliance Bank

IT Delivery Manager leading delivery execution across IT portfolios; overseeing project management and Agile practices in a banking environment.

Posted 4/30/2026full-timePhoenix • Arizona, Ohio • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

AzurePMPSDLC

About the role

Key responsibilities & impact

The IT Delivery Manager III is a delivery leader within the IT Strategy, Planning and Operations (SPDO) organization responsible for end-to-end delivery execution across one or more IT portfolios
This role provides direct people leadership and mentorship for Project Managers and Scrum Masters
Drives consistent delivery practices in a hybrid Agile environment
Serves as a change agent and coach for technology leaders and delivery teams
Own delivery execution across one or more IT delivery portfolios, ensuring work is planned, prioritized, sequenced, and delivered predictably
Establish and maintain portfolio delivery governance (cadences, checkpoints, RAID routines, and escalation paths) aligned with PMO standards
Drive alignment between strategic priorities and delivery capacity
Act as first line of contact for escalation across assigned IT portfolios
Become a trusted leader to IT leaders and managers for assigned portfolio embedding SPDO practices and standards ensuring execution aligns with PMLC, SDLC, IT PMO, Enterprise Portfolio Management and Change Management requirements
Coach teams and leaders in hybrid Agile practices
Directly manage and mentor Project Managers and Scrum Masters; set expectations, develop skills, and improve performance through coaching and feedback
Enhance delivery capability across the organization by developing employee onboarding curriculum, job aids, standards, and training aligned to PMO operating model
Responsible for bi-weekly/monthly portfolio level delivery reporting translating delivery data into clear insights: health, forecast confidence, risks/issues, dependency impacts, and decision points
Create and publish required metrics to support Agile teams’ continuous improvement

Requirements

What you’ll need

7 + years of experience in technology delivery, program/project management, Agile delivery, or PMO leadership roles
Bachelor's degree in related field required
Intermediate to advanced experience in managing Project Managers, Scrum Masters, Delivery Leads, or similar roles while ensuring high quality delivery of complex products or services
Experience facilitating Quarterly/PI Planning and/or enterprise planning cadences in a hybrid Agile environment
Strong command of delivery management disciplines (planning, forecasting, RAID, dependency management, governance cadences, financial management and executive reporting)
Expert knowledge in Agile, hybrid, and waterfall delivery models
Advanced speaking and writing communication skills, with proven ability to tailor messages for executives and practitioners
Relevant certifications (one or more): PMP, PMI-ACP, CSM/CSPO, SAFe (e.g., SPC, RTE, SASM), or equivalent preferred
Experience with portfolio/reporting tools (e.g., Azure DevOps, Planview, Jira/Confluence, MS Project, Power BI preferred
Intermediate knowledge of general Financial Services or Banking is preferred
Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards, and practices
Intermediate to advanced experience with the execution of KPIs and timelines with proven ability to analyze a variety of data and summarize findings in applicable reports or other communication mediums
Utilize data to identify areas of improvement and opportunities for growth by collaborating with business and technical teams

Benefits

Comp & perks

competitive salaries
an ownership stake in the company
medical and dental insurance
time off
a great 401k matching program
tuition assistance program
an employee volunteer program
a wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Agile deliveryproject managementdelivery managementfinancial managementgovernance cadencesdependency managementRAIDforecastingKPI executiondata analysis

Soft Skills

leadershipmentorshipcommunicationcoachingcollaborationproblem-solvingstrategic alignmentperformance improvementtailoring messageschange management

Certifications

PMPPMI-ACPCSMCSPOSAFeSPCRTESASM