Staff Engineer – II

Western Alliance Bank

Staff Engineer II providing technical expertise for telecom infrastructure and compliance solutions. Leading cross-functional teams and managing multiple projects at Western Alliance Bank.

Posted 4/24/2026full-timePhoenix • Arizona, Ohio • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

AzureSwitching

About the role

Key responsibilities & impact

provide expertise in a suite of technical tools and products in a given domain to ensure solutions are safe, secure, compliant, and reliable
identify development and support needs, as well as take on design responsibilities supporting project tasks
collaborate with the maintenance and management of UPS infrastructure
manage telecommunications, routing and switching infrastructure
collaborate, analyze and manage datacenter infrastructure
produce various diagrams and documentation for the network organization
inspect, evaluate and make recommendations for telecom contracts
facilitate dialogue and activities to ensure team collaboration, including teams outside of your domain
develop effective presentations and narratives for your teams
lead the strategic planning of projects as it relates to technical solution design
design and implement engineering principles aimed at reliability practices and sound recovery procedures
design transaction specific application performance monitoring metrics that can be captured and passed to business partners
develop and maintain technical documentation, including system configurations and procedures while also ensuring compliance with IT policies, procedures, and industry standards
develop desktop procedures when needed that others follow
provide senior-level leadership for telecommunications and ISP services including WAN, internet, and carrier Ethernet
serve as technical authority for carrier design, provisioning, and redundancy strategies
support site builds, upgrades, migrations, and decommissioning activities
act as escalation point for complex telecom incidents and root cause analysis
maintain accurate circuit and carrier documentation
support telecom and ISP contract negotiations, renewals, and RFPs
interpret SLAs, service credits, escalation and termination clauses
partner with Legal, Procurement, Finance, and Vendor Management
assist with billing disputes and cost optimization efforts
ensure compliance with enterprise Governance, Risk, and Compliance (GRC) requirements
participate in risk and control self-assessments and issue remediation
support audits with documentation and evidence
identify and escalate technology and vendor risks
mentor Engineers and Analysts
facilitate cross-domain collaboration
deliver executive-level presentations and technical narratives

Requirements

What you’ll need

7+ years of related experience IT App Support, IT Development, IT Networking, or similar field
Bachelor’s degree in a related field required
Previous leadership experience preferred
Intermediate to advanced knowledge of general Financial Services or Banking is preferred
Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
Advanced proven experience in leading cross-functional teams and managing multiple projects simultaneously
Additional experience with pipeline development and leveraging Azure DevOps while working on multiple projects simultaneously
Advanced ability to see the big picture and align projects with organizational goals
Capable of leading and motivating cross-functional teams
Expertise in resolving conflicts and addressing challenges as well as skilled at identifying and mitigating risks at the project level
Proficient in governance patterns tied to intake, technical reviews and architectural compliance
Advanced speaking and writing communication skills
Experience with telecom contracts and SLAs
Vendor negotiation and RFP participation
Familiarity with GRC frameworks and audits
Experience in regulated or financial services environments
May require up to 25% travel

Benefits

Comp & perks

competitive salaries
an ownership stake in the company
medical and dental insurance
time off
a great 401k matching program
tuition assistance program
an employee volunteer program
a wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

telecommunicationsroutingswitchingdatacenter infrastructureapplication performance monitoringtechnical documentationcircuit documentationrisk assessmentAzure DevOpsgovernance compliance

Soft Skills

leadershipcollaborationcommunicationconflict resolutionrisk mitigationproject managementmentoringstrategic planningpresentation skillscross-functional team management