ServiceNow Staff Engineer II
Western Alliance Bank
full-time
Posted on:
Location Type: Office
Location: Phoenix • Arizona, Ohio, Texas • 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
AzureServiceNow
About the role
- You'll lead strategic planning for technical solutions
- Design reliable engineering practices and maintain technical documentation
- Develop and maintain applications to enhance service delivery
- Track and manage IT assets throughout their lifecycle
- Monitor and manage the health and performance of IT services and infrastructure
- Design transaction specific application performance monitoring metrics
- Develop desktop procedures when needed
- Enhance user experience and ensure seamless integration with other IT tools
- Implement solutions for asset tracking, inventory management, and compliance with organizational policies and industry standards
- Automate routine tasks, orchestrate workflows, and ensure proactive issue resolution
- Maintain and optimize the ServiceNow CMDB to ensure accurate and up-to-date configuration data
Requirements
- 7+ years of related experience in IT App Support, IT Development, IT Networking, or similar field
- Bachelor's degree in related field required
- Previous leadership experience preferred
- Intermediate to advanced knowledge of general Financial Services or Banking is preferred
- Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
- Advanced proven experience in leading cross-functional teams and managing multiple projects simultaneously
- Additional experience with pipeline development and leveraging Azure DevOps
- Advanced ability to see the big picture and align projects with organizational goals
- Capable of leading and motivating cross-functional teams
- Expertise in resolving conflicts and addressing challenges as well as skilled at identifying and mitigating risks at the project level
- Proficient in governance patterns tied to intake, technical reviews and architectural compliance
- Advanced speaking and writing communication skills
- May require up to 25% travel
Benefits
- competitive salaries
- an ownership stake in the company
- medical and dental insurance
- time off
- a great 401k matching program
- tuition assistance program
- an employee volunteer program
- a wellness program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
application developmenttechnical documentationperformance monitoringasset trackinginventory managementautomationworkflow orchestrationServiceNow CMDB managementpipeline developmentAzure DevOps
Soft skills
leadershipproject managementcross-functional team managementconflict resolutionrisk mitigationcommunicationstrategic planninguser experience enhancementproblem-solvingorganizational alignment
Certifications
Bachelor's degree