Western Alliance Bank

IT Manager III – Digital Technical Delivery Manager

Western Alliance Bank

full-time

Posted on:

Location Type: Office

Location: Phoenix • Arizona, Ohio • 🇺🇸 United States

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Job Level

SeniorLead

Tech Stack

AzureCloudSDLC

About the role

  • Support digital solutions for Western Alliance Bank by working with delivery teams, business partners, and vendors in a dynamic, fast-paced environment.
  • Manage personnel and systems within the team, ensuring technical designs align with architectural standards and business goals.
  • Oversee DevOps pipelines and align solution delivery with strategic objectives.
  • Supervise system implementations, manage resources, document processes, and collaborate across teams to achieve successful digital outcomes.
  • Ensure adherence to IT control processes and support compliance and regulatory reviews.
  • Develop a deep understanding of technology engineering (networks, systems, vendors) and each team's responsibilities.
  • Build and maintain KPIs and KRIs to monitor system stability and application performance.
  • Develop solutions across multiple IT domains, including APIs/services, portals, web/mobile solutions, and core application services.
  • Demonstrate strong communication skills with technical resources, application teams, business units, and executive leadership.

Requirements

  • 7+ years in a bank and/or financial service delivering technical capabilities (in IT or business line) as a service to the organization; leading application management or development, IT change control and change management, business process improvement, IT application management, incident management.
  • 7+ years’ experience in management, project management, IT consulting, or related field.
  • 7+ years’ experience working on project(s) involving multiple development life cycles (SDLC).
  • 4+ years leading people and developing expertise to manage a scaling environment, working to develop opportunities for people from within the organization and growing a team to be a leading contributor to our future success.
  • Bachelor's degree in related field required.
  • Strong ITIL skills in Change, Incident and Problem Management.
  • Foundational knowledge on technical infrastructure and architecture to deliver a resilient processing environment preferably Cloud based solution (Azure is a plus).
  • Intermediate knowledge of general Financial Services or Banking is preferred.
  • Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
  • Intermediate to advanced experience in managing technology teams within a specific functional area while ensuring highest quality delivery of complex products or services.
  • Intermediate to advanced experience with the execution KPIs and timelines with proven ability to analyze a variety of data and summarize findings in applicable reports or other communication mediums.
  • Utilize data to identify areas of improvement and opportunities for growth by collaborating with business and tech leads.
  • Advanced speaking and writing communication skills.
  • May require up to 25% travel.
Benefits
  • competitive salaries
  • an ownership stake in the company
  • medical and dental insurance
  • time off
  • great 401k matching program
  • tuition assistance program
  • an employee volunteer program
  • a wellness program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
DevOpsSDLCITILAPIweb solutionsmobile solutionsapplication managementchange managementincident managementKPI
Soft skills
communicationleadershipcollaborationproject managementteam developmentanalytical skillsproblem-solvinginterpersonal skillsorganizational skillsadaptability
Certifications
Bachelor's degreeITIL certification