Principal Analyst I – Business Systems Analyst, Digital Banking
Western Alliance Bank
full-time
Posted on:
Location Type: Office
Location: Phoenix • Arizona, Ohio • 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
AzureSDLC
About the role
- lead activities to review current processes and metrics that support operational effectiveness
- identify constraints or opportunities that inhibit or accelerate the business and technology strategy
- develop options or approaches to improve business outcomes
- drive implementation of solutions to achieve desired results
- accountable for the development and review of artifacts to ensure they accurately describe current state processes, practices, and/or metrics
- determining root cause for constraints in the process
- identify, socialize, and gather necessary approvals for the upkeep of KRIs, KPIs, and Operational Metrics
- engage with enterprise subject matter experts and stakeholders
- capture current state insights while also providing options and recommendations to the identified stakeholders
- act as the Subject Matter Expert for digital banking systems
- translate business needs into detailed system requirements, user stories with detailed acceptance criteria and technical documentation
- manage and maintain accurate documentation for digital banking applications
- conduct detailed analysis of data structures and attributes to develop comprehensive data mapping strategies for system migration initiatives
- implement application configuration changes, ensuring adherence to SDLC and Change Management protocols
- coordinate with internal IT teams, external vendors, and implementation partners to resolve issues and deliver integrated digital banking solutions
- monitor key digital banking platform performance indicators to drive growth and satisfaction and proactively resolve issues through root cause analysis
- leverage collaboration tools such as Azure DevOps (ADO) and Confluence for workstream management and stakeholder communication
- maintain data integrity, security, and privacy standards across digital banking platforms
- continuously seek opportunities to improve solution delivery practices and tools within the digital banking team
- lead on programs and expected to lead activities to ensure that both the business outcomes of the project are achieved
- define the work breakdown structure for all involved teams by setting and meeting the deadlines for that work
- lead discussions to gather requirements and review artifacts while working to resolve issues that impede progress
- develop list of critical documentation and artifacts to meet project objectives, complete of high-quality deliverables, and effectively communicate learnings, findings, impacts, and next steps with subject matter experts or project stakeholders
- use deep understanding of Microsoft Office tools, Diagramming Software (e.g. Lucid, Visio, etc.)
Requirements
- 8+ years of related experience
- Bachelor's degree in related field required
- Previous leadership experience preferred
- Advanced knowledge of general Financial Services or Banking is preferred
- Demonstrated expertise in implementing and migrating third-party digital banking solutions, including integration of external platforms and overseeing end-to-end deployment
- Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
- Advanced to expert in process and data analysis within one or two domains or functional areas with deep critical thinking skills
- Proven ability to translate complex business needs into comprehensive system requirements and articulate application configurations that meet both operational and regulatory standards
- Demonstrated experience with problem and incident management processes, including leading Root Cause Analysis and resolving high-impact issues
- Strong knowledge of data integrity, security, and privacy best practices, with a focus on maintaining high standards across digital banking platforms
- Hands-on experience with Agile methodologies, including adapting to evolving requirements and supporting iterative development cycles
- Thorough knowledge of WCAG (Web Content Accessibility Guidelines) principles and their application to ensure accessible, inclusive digital banking user interfaces
- Experience working as a SME across one or two domains or functional areas
- Advanced speaking and writing communication skills
- Occasional travel required
Benefits
- competitive salaries
- an ownership stake in the company
- medical and dental insurance
- time off
- a great 401k matching program
- tuition assistance program
- an employee volunteer program
- a wellness program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process analysisdata analysissystem requirementsapplication configurationroot cause analysisdigital banking solutionsdata mapping strategiesregulatory complianceAgile methodologiesWCAG principles
Soft skills
leadershipcritical thinkingcommunicationstakeholder engagementproblem-solvingcollaborationdocumentationproject managementanalytical thinkingadaptability