Technical Account Manager, Network Technician

Westermo Network Technologies

Technical Account Manager providing customer support and network solutions for critical applications in Switzerland. Engaging with customers on technical queries and managing complex projects.

Posted 6/24/2026full-timeBubikon • 🇨🇭 SwitzerlandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

In this role you are the primary point of contact for our customers regarding technical questions, support and complex network projects
You combine technical expertise with direct customer contact and ensure that our solutions operate reliably in demanding environments
As the main contact person you support our customers in Switzerland with technical issues related to applications, support and after-sales — both remotely and on-site
You analyze customer requirements and develop tailored network and solution concepts based on your findings
You independently manage projects — from consulting, planning and training to supporting customer commissioning
In presales situations you apply your technical know-how, advise customers and assist in preparing proposals and solutions
Preparing technical documentation, network designs and training materials is also part of your responsibilities
You represent the company through presentations at trade fairs, events and conferences, communicating complex topics clearly and practically
Working closely with sales, you further develop existing customer relationships and identify new application opportunities for our solutions
You also monitor market and technology trends and actively feed your insights into customer projects and internal developments

Requirements

What you’ll need

You have a completed technical apprenticeship or a degree in electrical engineering, automation engineering, computer science or a related field
You already have knowledge of network technology, data communication or IT
Ideally, you have experience in technical support, presales or in project work related to data networks or industrial infrastructures
Extended industry knowledge in the energy and water/wastewater sectors is an advantage
You work in a structured, independent manner and enjoy taking responsibility in projects
A strong understanding of customer requirements and a solution-oriented mindset characterize you
Strong communication skills, a confident manner and negotiation skills are among your strengths
You communicate confidently in German and English; French is a plus.

Benefits

Comp & perks

You work as part of the global Westermo Group and benefit from worldwide projects, international exchange and collaboration with experts from our global locations
You have significant scope for initiative and can actively shape processes as well as contribute your own ideas to Customer Service
You will join a qualified team with an open and pleasant working atmosphere where flat hierarchies truly pay off
You will receive an attractive salary and benefit from flexible working hours with the option to work remotely
At summer and Christmas parties as well as kick-off events, you will experience our team spirit outside of everyday work
You will work at a modern, well-equipped workplace
We offer targeted training and development opportunities
Free beverages such as water, coffee, hot chocolate and tea are available at any time
Sufficient parking is available directly in front of our building

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Hard Skills & Tools

network technologydata communicationtechnical supportproject managementtechnical documentationnetwork designsolution developmentcustomer commissioningpresalestraining

Soft Skills

strong communication skillssolution-oriented mindsetstructured work styleindependent mannerresponsibilitynegotiation skillscustomer relationship managementpresentation skillsanalytical skillsinterpersonal skills

Certifications

degree in electrical engineeringdegree in automation engineeringdegree in computer science