Vendor Manager
Westcor Land Title Insurance Company®
full-time
Posted on:
Location Type: Remote
Location: Pennsylvania • United States
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About the role
- On boarding of new vendors including obtaining SOWs, agreements, NDAs and additional documentation as required.
- Evaluate and perform due diligence and ongoing monitoring of potential and existing vendors.
- Ensuring SLAs are consistently met or exceeded in accordance with contractual requirements.
- Running daily, weekly and monthly reports to ensure that title and closing turn times meet with client SLA’s.
- Producing and delivering performance scorecards for operational processes.
- Facilitate daily/weekly/monthly calls with key stakeholders to review performance, quality, turn times, score cards, and Corrective Action Plans.
- Oversee vendor fulfillment to ensure remediation plans are appropriately tracked and completed.
- Resolve disputes and manage escalations.
- Ensure stakeholders/vendors are providing best in class customer service to clients and customers.
- Build collaborative partnerships with internal and external partners to enhance the capacity and capabilities of the organization to identify and deliver consistent solutions.
- Identify areas of improvements and locate vendors/solutions to enhance our product offerings
Requirements
- High school diploma or equivalent required, Bachelor’s degree preferred
- 5+ years of relevant work experience managing vendor/relationship management
- 3+ years of financial/mortgage/title experience preferred
- Good understanding of title insurance and title clearing is required
- Superior analytical and critical thinking skills
- Excellent problem-solving and negotiating skills
Benefits
- Health, dental, and vision benefits
- Employer-paid disability and life insurance
- Flexible spending accounts
- 401K with company match
- Paid time off and company-paid holidays
- Wellness resources
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
vendor managementrelationship managementdue diligenceperformance scorecardsSLA managementtitle insurancetitle clearinganalytical skillsproblem-solvingnegotiating skills
Soft Skills
collaborative partnershipscommunicationstakeholder managementdispute resolutionescalation managementcustomer servicecritical thinkingorganizational skillsquality assuranceprocess improvement
Certifications
Bachelor's degreeHigh school diploma or equivalent