Westcor Land Title Insurance Company®

Customer Success Expert, Title Insurance

Westcor Land Title Insurance Company®

full-time

Posted on:

Location Type: Remote

Location: Pennsylvania • United States

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About the role

  • Act as a primary point of contact for clients, providing transactional and workflow guidance, as well as systems access troubleshooting with technology team.
  • Manage mixed media communication requests (customer service phoneline & web portal inquiries), providing timely customer service and resolution.
  • Develop and maintain strong relationships with clients, serving as a trusted advisor and advocate for their needs.
  • Provide training and support to clients on our products, services, and technology.
  • Maintain an in-depth understanding of the company's business model and being capable of responding to customer inquiries pertaining to it.
  • Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings.
  • Perform other duties as assigned by supervisor.

Requirements

  • 3-5 years customer service experience
  • 3-5 years in multi-state or national real estate processing environment.
  • Excellent communication skills, both verbal and written
  • Ability to build strong relationships with clients and work collaboratively with internal teams
  • Strong organizational skills and attention to detail
  • Ability to prioritize and manage multiple tasks in a fast-paced environment
  • Experience with Resware, a plus!
  • Strong problem-solving skills
Benefits
  • Health, dental, and vision benefits
  • Employer-paid disability and life insurance
  • Flexible spending accounts
  • 401K with company match
  • Paid time off and company-paid holidays
  • Wellness resources
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service experiencereal estate processing
Soft Skills
communication skillsrelationship buildingcollaborationorganizational skillsattention to detailproblem-solvingtime management