Contact Center Specialist
Westcliff International School
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $60,000 - $65,000 per year
About the role
- Manage call campaigns
- Monitor call quality
- Collaborate closely with Admissions Management
- Enhance advisor performance and training
- Develop and deliver call center user trainings
- Review recorded calls and transcripts for compliance
- Provide actionable insights to Admissions Management
Requirements
- Bachelor’s degree required
- 3+ years of experience managing call center operations
- Experience with Zoom Contact Center or similar system required.
- Working knowledge of admissions business practices or sales processes strongly preferred.
- Strong interpersonal and communication skills
- Analytical mindset with experience using reports and dashboards
Benefits
- Strong Company values
- Outstanding benefits
- Opportunity for you to make a tangible impact
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
call center operationscall quality monitoringuser training developmentcompliance reviewdata analysisreportingdashboard usage
Soft Skills
interpersonal skillscommunication skillsanalytical mindsetcollaborationperformance enhancement
Certifications
Bachelor's degree