Senior Technical Site Support

West Pharmaceutical Services

Senior Technical Site Support operating infrastructure and end-user systems for West Pharmaceutical Services. Supporting regulated healthcare manufacturing operations in Exton through troubleshooting, administration, and project rollouts.

Posted 8/13/2026full-timeExton • Pennsylvania • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support and operations, with a strong focus on regulatory compliance and service orientation. Proficient in managing infrastructure, end-user devices, and collaborating on digital transformation projects.

Highest-signal resume keywords

IT Support ExperienceMS Windows Server AdministrationNetwork Technologies/ProtocolsMicrosoft Active DirectoryCGMP Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Desktop SupportMS Office SuiteMicrosoft Office 365Service Management ToolsTroubleshootingProblem ResolutionRegulatory RequirementsComputer System Validation21 CFR Part 11Lean Sigma Programs

Soft Skills

Excellent Interpersonal SkillsStrong Service OrientationAbility to Work IndependentlyOpenness to ChangeCommunication Skills

Tools & Technologies

LAN/WAN EquipmentCollaboration SystemsMESERP

Certifications & Qualifications

Bachelor's Degree in Computer ScienceITIL Foundations v3

Industry Keywords

Regulatory Manufacturing EnvironmentSafety PoliciesQuality PoliciesSOPs

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Develop and efficiently operate all aspects of the site's infrastructure and End User devices in line with corporate guidelines and procedures
Provide support for facility IT systems and end users, including shop floor systems, MES, ERP, servers, LAN/WAN equipment, desktops, laptops, communication, and collaboration systems
Assist with troubleshooting and problem determination/resolution
Collaborate with regional and global Digital and Transformation teams to maintain the service catalogue and service level agreements
Participate in local, regional, and global Digital and Transformation projects
Coordinate project rollouts at the local site level
Use Service Management tools to track workloads
Participate in the on-call support rotation
Maintain a clean, orderly, and safe work area
Demonstrate exemplary behavior regarding IT security
Comply with regulations, policies, procedures, safety rules, environmental health and safety requirements, and the corporate Code of Conduct
Support and contribute to Lean Sigma programs and activities
Perform other duties as assigned based on business needs

Requirements

What you’ll need

Bachelor's Degree in Computer Science, or equivalent experience required
3+ years of experience in IT support and/or IT operations, ideally in a regulatory manufacturing environment
Experience collaborating within international teams
Excellent interpersonal and communication skills
Strong service orientation
Ability to work on own initiative and meet deadlines
Openness to change and preparedness to drive change
Required language: English
Desktop support, including MS Office Suite
MS Windows Server administration
Network technologies/protocols and administration
Microsoft Active Directory
Microsoft Office 365
Ability to comply with company safety and quality policies
Ability to comply with relevant SOPs and regulatory requirements, including cGMP, Computer System Validation, and 21 CFR Part 11
ITIL Foundations v3 preferred
Willingness/ability to travel up to 10%, up to 26 business days per year
Ability to perform light exertion involving up to 20 lbs/9 kg
Where permitted by law, satisfactory completion of background screening is required for employment

Benefits

Comp & perks

Opportunities for lifelong learning, growth and development
Benefit programs supporting the physical, mental, emotional and financial health of team members and their families
Community involvement and volunteerism through the West without Borders initiative and other charitable programs
Training programs
Tuition assistance
Leadership development
Skill-certification initiatives
Generous paid time off, including flexible vacation, personal, and holiday leave
International exposure and cross-functional collaboration opportunities
Inclusive and collaborative culture valuing diversity, equity, and inclusion
Performance-based bonuses
Service recognition
Employee appreciation initiatives