Senior Account Manager, Sales, Multinational Accounts

West Pharmaceutical Services

Senior Account Manager at West focusing on strategic sales initiatives and client relationships. Responsible for driving business growth through tailored account plans and effective execution.

Posted 5/24/2026full-timeRemote • 🇩🇪 GermanySeniorWebsite

About the role

Key responsibilities & impact

Responsible for the proactive development of business plans for assigned customers that are fully aligned with the organizational strategy.
Achieve sales and revenue targets through identifying opportunities with existing and new accounts.
Understand customer needs and voices to uncover additional opportunities within accounts assigned across all products and solutions.
Build and leverage on networks and relationships with key customers to expand and growth the West business.
Lead in successful delivery of business objectives through high quality planning and execution of tailored key account plans.
Execute the market strategy and objectives for West products/solutions.
Participate in and drive key external events and meetings, e.g. Client meetings, presentations and roundtable etc.
Manage the local sales processes and WEST CRM system and data integrity on WEST CRM.
Ensure proper use of Key Account Management tools to build robust relationships with key customers.
Be responsible for the accuracy of the monthly and quarterly reports.
Manage the mix of cross-functional and cross regional technical resources to optimize the value of accounts and deliver business objectives.
Implement the agreed pricing strategy formulated for each customer segment so that West achieves the planned gross margins per customer and per segment.
Ensure that clients and distributors keep to their contractual obligations.
Other relevant duties and projects as assigned.

Requirements

What you’ll need

Bachelor's Degree in Science or related discipline required
Minimum 8 years relevant work experience in management or supervision of cross functional teams.
Prior experience working with similar industry or field is highly advantageous.
Knowledge of rubber/elastomer technology or pharmaceutical/medical device industry would be an added advantage.
Ability to synergize and drive collaboration between cross functional team members and execute sales growth strategy.
Driven by passion for customers to make a difference and possess change management experience.
Possess strong business and financial acumen.
Disciplined with able to work independently; self-motivated and results-oriented.
Is resourceful and able to influence and navigate effectively in a matrix environment.
Matured and able to maintain poise under pressure.
Excellent interpersonal and communication skills.
Ensure high ethical standards are always maintained and full compliance with all applicable laws, regulations, industry codes and internal policies and procedures.
Able to comply with the company’s safety policy at all times.
Ability to travel at least 30-40% of the time domestically with occasional travels within the region.

Benefits

Comp & perks

Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.
We believe in giving back to help those in need in the communities where we live and work.
Committed to creating a healthier environment and planet through our sustainability efforts.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business planningsales strategyaccount managementdata integritypricing strategyfinancial acumenchange managementcross-functional team managementreporting

Soft Skills

collaborationcustomer focusself-motivatedresults-orientedinfluencingpoise under pressureinterpersonal skillscommunication skillsresourcefulness

Certifications

Bachelor's Degree in Science