Senior Scientist/Engineer
West Pharmaceutical Services
full-time
Posted on:
Location Type: Office
Location: Exton • Pennsylvania • United States
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Job Level
About the role
- Assist engineers and scientists with a variety of laboratory tasks.
- Perform chemical and/or physical analyses or scientific tests using both routine and special techniques in compliance with all safety, infection control standards and - in case of computerized systems data integrity requirements.
- Collect, analyze and process laboratory samples, record results of tests, organize data, and prepare reports and analyses using standard procedures and guidelines.
- Oversee work for timely completion of a complaint investigation and response to the various customers.
- Communicate with customers regarding complaints, product issues and returned devices.
- Identify critical product issues.
- Contact appropriate support and/or management to ensure issues are reported and resolved.
- Assist with corrective action when necessary.
- Lead regular team meetings to resolve any obstacles or issues and to align on priorities.
- Be proficient in the use and maintenance of laboratory test equipment necessary for conducting root-cause investigations.
- Provide training of new investigators/analysts on the processes and use of laboratory equipment.
- Assist with the creation, review and approval of investigation reports.
- Create a safe work environment through identifying and resolving potential safety hazards; maintaining a clean, neat, and safe work environment; and modeling safe laboratory best practices.
- Ensure all laboratory documents are properly stored, tracked and archived in accordance with applicable regulations and guidelines, and easily accessible to authorized personnel.
Requirements
- Bachelor's Degree in technical discipline or engineering discipline required or Master's Degree in technical discipline or engineering discipline preferred
- Minimum 5 years of experience required and Experience in leading and developing others preferred
- Experience in conducting root cause investigations of field units preferred
- Experience in laboratory test equipment operation and maintenance such as but not limited to Instron, multi-meter, Zwick, CAD, and microscope preferred.
- Prioritize and complete multiple tasks.
- Has effective time management skills and can easily adapt to changes in priorities; needs little to no assistance in determining priorities and deliverables.
- Understand and communicate technical ideas and concepts with technical and non-technical audiences (written and verbal)
- Active contribution to the progress of global projects and motivation to achieve deliverables in time.
- Proficient use of MS Office applications and (desirable Minitab, SAP and Master Control)
- Basic knowledge in Project Management in order to effectively collaborate with the global project management organization.
- Self-reliant, diligent, flexible (with working time to fulfill requirements of a global role)
- Clear communication (fluent in written and verbal English required)
- Background in medical device or pharmaceutical industry.
- Knowledge of lean manufacturing and operational excellence concepts.
Benefits
- Generous Paid Time Off (PTO): Flexible vacation, personal, and holiday leave ensures employees can maintain a healthy work-life balance and recharge effectively.
- Inclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion—where all voices are heard and respected in a supportive environment.
- Recognition & Rewards: Performance-based bonuses, service recognition, and employee appreciation initiatives celebrate dedication and impact.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
laboratory analysesroot cause investigationslaboratory test equipment operationchemical analysesphysical analysesdata integrityreport preparationsafety complianceinfection control standardsdata processing
Soft Skills
time managementadaptabilitycommunicationleadershipteam collaborationproblem-solvingtrainingorganizationprioritizationself-reliance