Customer Success Operations Specialist
West Pharmaceutical Services
full-time
Posted on:
Location Type: Hybrid
Location: Exton • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Fostering high performance culture, focused on efficiency, accountability, collaboration, and continuous improvement
- Supporting all inflowing requests for customer related documents globally
- Managing orders accurately End to End for standard orders, samples, lab orders for proprietary business and contract manufacturing in the relevant ERP system
- Issuing Quotations, Order acknowledgements, Returns, Credit and Debit notes; DA‘s, notifications
- Verifying orders which come in through the OCR queue or webstore
- Taking care of Export and Import handling as well as pricing related activities, Initiating new customers through data creation, triggering Item creation
- Updating customer master data and information records through SAP as well as providing copies of certifications, documents etc. for customers.
- Handling Document Control, CMIR incl. Shipping instructions
- Internal stakeholder relationship management (SCM/Ops/Quality/Shared Services)
- Liaising with plants and wider supply chain to identify best way forward in case the customer requested dates cannot be met
- Cooperation with the customer experience unit supporting internal audit findings and projects for continuous improvement
- Other duties as assigned
Requirements
- High School Diploma GED or equivalent required
- 3+ years in client services or customer service required
- Knowledge or experience with ERP tools like SAP with Sales and Distribution
- Working knowledge of MS Office or the willingness to learn it quickly
- Highly proficient in written and spoken English and one further language of our business areas
- Strong communication skills
- Strong people skills – approachable, good listener, empathetic
- Strong learning capacity
- Ability to work independently in global environment
- Understanding of Incoterms and Export/Commercial Documentation
- Able to comply with the company’s safety and quality policies at all times
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ERPSAPSales and DistributionExport DocumentationImport HandlingDocument ControlOrder ManagementQuotationsCustomer Master DataContinuous Improvement
Soft skills
communication skillspeople skillsapproachablegood listenerempatheticlearning capacityindependent workcollaborationaccountabilityefficiency
Certifications
High School DiplomaGED