West Cary Group

Program Manager

• Leads the successful delivery of integrated marketing and creative programs across a portfolio of clients by overseeing planning, scoping, and execution activities.
• Partners closely with senior client stakeholders and internal teams to align delivery models with strategic goals, optimize operational performance, and develop high-performing project management talent.
• Serve as the primary delivery partner to senior client stakeholders, in partnership with the GVP of Account Management.
• Lead development of scopes of work, staffing plans, and program-level delivery models aligned to client objectives.
• Drive operational excellence through standardized delivery processes, tracking frameworks, and issue resolution protocols.
• Oversee program planning and ensure alignment between capacity and delivery needs by partnering with the Workflow Director.
• Track and report on delivery health, proactively surfacing risks and implementing corrective actions.
• Act as an escalation point for delivery or resourcing challenges requiring strategic resolution.
• Establish and maintain best practices for project intake, scoping, and team resourcing.
• Mentor, develop, and manage a team of Project Managers and Program Managers.
• Champion a culture of accountability, curiosity, and continuous improvement.
• Collaborate across departments to ensure delivery remains aligned with strategic and operational objectives.
• Support change management efforts and contribute to the evolution of WCG’s delivery models and tools.
• Communicate with co-workers, management, clients, and others in a professional and solution-oriented manner.
• Conform with and abide by all regulations, policies, work procedures, and instructions.
• Other duties as assigned.
• Salary: Annual Salary Range: $138,400 - $152,200

Program Director