Underwriting Technician IV

West Bend Insurance Company

Underwriting Technician supporting service excellence by processing policy changes and ensuring customer focus. Collaborating with internal teams and adapting to ongoing technology changes.

Posted 5/11/2026full-timeWest Bend • Wisconsin • 🇺🇸 United StatesJunior💰 $18 - $22 per hourWebsite

About the role

Key responsibilities & impact

Interpret and apply underwriting guidelines and procedures to support service level standards.
Review and clear accounts for new customers and process policy change requests that do not require underwriting decisions.
Collaborate with internal teams to ensure timely and accurate policy service.
Maintain a strong customer service orientation in all tasks and communications.
Adapt to and support ongoing changes in technology, systems, and workflows.

Requirements

What you’ll need

1-2 years of insurance related experience
Knowledge of personal computers
Organizational and time management skills
Proficiency in Microsoft Suite
Basic written and verbal communication skills
Basic math and data entry skills
Ability to work in fast paced environment

Benefits

Comp & perks

Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

underwriting guidelinespolicy change processingdata entrybasic math

Soft Skills

customer service orientationorganizational skillstime managementwritten communicationverbal communicationadaptability