Delivery Manager

West Bend Insurance Company

Delivery Manager managing agile IT teams across initiatives at West Bend. Driving team effectiveness and accountability while contributing to strategic planning and vendor relationships.

Posted 4/30/2026full-timeWest Bend • Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Leads and manages the work of one or more agile IT teams across a portfolio of initiatives and solutions.
Recruits and builds highly effective teams.
Sets clear expectations, monitors progress and provides feedback to team members.
Demonstrates accountability, the drive to deliver consistent results, and the ability to make data-driven decisions.
Establishes team objectives, tracks and reports progress using key performance indicators (KPIs).
Promotes continuous improvement, while ensuring team processes conform to departmental policies, standards and best practices.
Actively demonstrates emotional intelligence.
Builds strong relationships with associates and vendor partners.
Can effectively maneuver through moderate organizational conflict with diplomacy and authenticity.
Contributes to team strategic planning, goal setting, capital planning, budgeting, vendor partner selection, and contract negotiation activities.

Requirements

What you’ll need

6 years of IT experience, including prior management experience
Leadership skills
Ability to influence, develop and mentor others
Ability to build collaborative relationships
Problem solving skills
Decision making skills
Analytical thinking skills
Detail oriented
Written and verbal communication skills
Bachelor’s Degree in Computer Science or equivalent experience

Benefits

Comp & perks

Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off
Standard first year PTO is 17 days, pro-rated based on month of hire
Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

agiledata-driven decision makingkey performance indicators (KPIs)strategic planningbudgetingcontract negotiation

Soft Skills

leadershipemotional intelligencecollaborative relationship buildingproblem solvingdecision makinganalytical thinkingdetail orientedwritten communicationverbal communication

Certifications

Bachelor’s Degree in Computer Science