Workers Compensation Claims Representative

West Bend Insurance Company

Workers Compensation Claims Representative managing claims independently with minimal oversight. Conducting thorough investigations and negotiating settlements for insured parties in a hybrid work environment.

Posted 4/16/2026full-timeWest Bend • Arizona, Iowa, Pennsylvania, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $86,000 per yearWebsite

About the role

Key responsibilities & impact

Handle work comp claims with minimal supervision and guidance from the manager.
Utilize current Claims technology.
Research and formulate a basis on which coverage decisions will be made, conduct thorough investigations, evaluate damages and liability.
Negotiate settlements with insureds, claimants and attorneys.
Responsibilities also include active file management, ensuring proper reserving, participation in training activities, presentation of claims to Committee and supervision of litigated files.
Serve as a mentor for others in the team or department.
Consistently exhibit a high level of customer service and adherence to department audit guidelines.

Requirements

What you’ll need

WI, IA, AZ, and PA claim handling experience a plus
Work Comp Claim handling experience
Handling litigated claims a plus
Proficiency with computers and current technology
Interpersonal skills
Negotiation skills and problem solving skills
Oral and written communication skills

Benefits

Comp & perks

Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off
Standard first year PTO is 17 days, pro-rated based on month of hire.
Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

work comp claims handlinglitigated claims handlingfile managementcoverage decision formulationdamage evaluationliability evaluationsettlement negotiation

Soft Skills

customer serviceinterpersonal skillsnegotiation skillsproblem solving skillsoral communication skillswritten communication skillsmentoring