Claims Representative – Investigations
West Bend Insurance Company
full-time
Posted on:
Location Type: Hybrid
Location: West Bend • Wisconsin • United States
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Salary
💰 $55,000 - $77,000 per year
About the role
- Investigate, evaluate, and resolve claims while delivering outstanding customer service.
- Negotiate settlements with insureds, claimants, and attorneys.
- Manage active files, ensure accurate reserving, and maintain compliance with audit guidelines.
- Learn and grow through hands-on training, mentorship, and project opportunities.
Requirements
- Demonstrated ability to adapt quickly and contribute across multiple functional areas
- Excellent communication skills, both written and verbal
- Proven track record of managing priorities and delivering results in fast-paced settings
- Comfort with ambiguity and a willingness to take initiative in evolving business environments
- Experience handling auto and GL/PD claims is preferred.
- Bachelor’s degree or equivalent experience.
- Associate in General Insurance and/or Associate in Claims designation.
Benefits
- Medical & Prescription Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability
- Accident and Critical Illness Insurance
- Employee Assistance Program
- 401(k) Plan with Company Match
- Pet Insurance
- Paid Time Off
- Standard first year PTO is 17 days, pro-rated based on month of hire.
- Enhanced PTO may be available for experienced candidates
- Bonus eligible based on performance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims investigationclaims resolutionsettlement negotiationfile managementaccurate reservingaudit complianceauto claims handlingGL claims handlingPD claims handling
Soft Skills
customer serviceadaptabilitycommunication skillspriority managementresults deliveryinitiativecomfort with ambiguity
Certifications
Bachelor's degreeAssociate in General InsuranceAssociate in Claims designation