Werkia

Junior Onboarding Customer Success Manager

Werkia

full-time

Posted on:

Location Type: Remote

Location: Germany

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Salary

💰 €40,000 - €56,000 per year

Job Level

Junior

About the role

  • Support for our tradespeople – You are the first point of contact and guide our candidates from the initial contact through to successful integration with our partner companies.
  • Individual support – You capture the wishes and requirements of the tradespeople and ensure a smooth application process.
  • Onboarding that excites – You make sure that starting at our partner companies is as easy and pleasant as possible for the tradespeople.
  • Proactive communication – You maintain regular contact with candidates and ensure they are well informed and supported throughout the entire process.
  • Feedback management – You actively collect feedback from tradespeople and partner companies to continuously improve our processes.
  • Interface between candidates and teams – You work closely with internal departments such as Candidate Excellence Management and Account Management to deliver the best possible candidate experience.
  • Efficient data maintenance – You record all important candidate information and keep relevant metrics up to date.

Requirements

  • Strong communication skills and empathy – You are outgoing and can empathize with the needs of our care workers.
  • Customer orientation – You are committed to creating a great candidate experience and go the extra mile for our tradespeople.
  • Organizational skills – You are structured and keep an overview even when handling many tasks in parallel.
  • Initiative and solution orientation – You act proactively, find creative solutions, and contribute to improving our processes.
  • Digital affinity – You are comfortable using tools such as CRM systems, Slack, and Zoom, and you learn new systems quickly.
  • Team player – You enjoy collaborating with others and actively contribute to a positive team atmosphere.
  • Willingness to learn – Even without professional experience in this area, you can get up to speed quickly through our coaching and mentoring programs.
  • German language skills at C2 level, demonstrated in your CV or by appropriate certificates.
Benefits
  • Well-equipped office in Berlin – A modern office in a central location with excellent transport connections and an inspiring work environment.
  • Flexible working – After onboarding (8 weeks in Berlin), you can work in a hybrid model combining office and home-office days flexibly, or work remotely from anywhere in Germany.
  • Attractive compensation – A fair base salary plus uncapped commission that directly rewards your success.
  • Intensive onboarding – Start with an 8-week onboarding in Berlin to learn about us and our working methods from the ground up, with personal support from experienced colleagues.
  • Unlimited development opportunities – Show what you can do! There are no limits here—whether you want to develop professionally, take on more responsibility, or pursue a leadership position: your career is what you make of it. We are growing quickly and offer you the opportunity to grow with us.
  • Modern work equipment – A laptop, monitor, and headset are provided for productive work.
  • Efficient tools and systems – Use Slack, Zoom, and our tailored CRM system to make your workday efficient.
  • Regular team and networking events – From after-work sessions and football or volleyball to team-building activities and company runs.
  • Free refreshments – Fresh coffee, cold drinks, snacks, and fruit are available at all times.
  • Personalized snack orders – Through our weekly REWE order, you can have your favorite snacks delivered directly to the office.
  • Friyay feeling – Every Friday we wind down the week together with pizza and beer in the office.
  • Pet-friendly office – Your dog is warmly welcome.
  • 27 days of vacation per year – For sufficient rest and a balanced work–life.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communication skillsempathycustomer orientationorganizational skillsinitiativesolution orientationteam playerwillingness to learn
Certifications
German language skills C2