Administration Manager – Inbound Programs
WEP
full-time
Posted on:
Location Type: Hybrid
Location: Hampton • 🇦🇺 Australia
Visit company websiteSalary
💰 A$85,000 per year
Job Level
Junior
About the role
- Analysing data and trends to identify opportunities for improvement
- Liaising with WEP International offices and other overseas partner organisations on program delivery, logistics and student issues
- Leading and mentoring a small team in the daily delivery of the program, actioning a range of simultaneous activities
- In collaboration with the Marketing & Sales team, closing all host family placements and school enrolments within strict deadlines
- Managing compliance processes and ensuring that the programs operate according to regulatory requirements
- Managing the resolution of student issues, including mentoring and possible change of host family.
Requirements
- Management and leadership experience, with the ability to coach and mentor staff
- The ability to think strategically and make sound business decisions
- The ability to work independently and as part of a team
- A passion for education and student exchange
- High level operational and administrative skills with demonstrated time management, organisation and attention to detail
- Excellent customer service and conflict resolution skills
- Strong IT skills, with experience in varied CRM systems considered as a plus
- A background in the international education and/or not-for-profit sectors
- Personal intercultural or student exchange experience as a student, host family, local coordinator or staff.
Benefits
- A very friendly and welcoming work environment
- Strong team spirit
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
management experienceleadership experiencecoachingmentoringstrategic thinkingdecision makingtime managementorganizationattention to detailcustomer service