Account Manager
WEP Clinical
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the primary client contact for assigned R&D/CTS customers, managing all forms of communication (email, phone, virtual meetings) and acting as the single point of contact for account needs.
- Prepare, review, and submit product quotes, proposals, and commercial documentation in line with client requirements and company pricing policies.
- Drive account growth by identifying and developing opportunities to expand services and product usage within existing client accounts.
- Coordinate internally with global Sourcing/Procurement, Warehouse/Operations, Inside Sales, and other teams to ensure seamless product supply and timely delivery.
- Support the R&D/Clinical Trial Sourcing team to develop and execute plans designed to increase revenue and capture new opportunities.
- Generate and process purchase orders, maintain accurate quote and order documentation, and ensure proper follow-through until order completion.
- Manage customer qualification and requalification processes in alignment with internal compliance and quality requirements.
- Maintain and develop partnerships through targeted propositions and consultative sales methods to optimize service quality, client satisfaction, and business growth.
- Assist with customer documentation and review CTS marketing materials as needed.
- Contribute to achieving monthly sales and profit targets by supporting revenue-generating activities and measurable sales growth initiatives.
- Work in accordance with current GDP guidelines and WEP Clinical’s Quality Management System.
Requirements
- Bachelor’s degree (Science, Business, Pharmaceutical, Finance, or related field preferred)
- 4-7 years’ experience in customer account management, business development, or a related commercial role
- Demonstrated ability to manage client relationships, lead meetings, and initiate outreach to prospects
- Strong verbal and written communication skills
- Proven organizational skills with attention to detail and ability to manage multiple priorities
- Proficient with Microsoft Office (Excel and PowerPoint) and CRM platforms/software
Benefits
- Medical, dental, and vision insurance, FSA, HSA
- Voluntary short-term and long-term disability insurance
- Voluntary life insurance
- 401K safe harbor plan and company match
- Paid vacation, holiday, and sick time
- Paid maternity & paternity leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer account managementbusiness developmentproposal preparationquote generationorder processingclient qualificationrequalification processessales growth initiativesrevenue generation
Soft skills
communication skillsorganizational skillsattention to detailability to manage multiple prioritiesconsultative sales methods
Certifications
Bachelor’s degree