Manager

• Provides direct leadership, coaching, and support to ensure team members deliver exceptional service to internal and external customers.
• Facilitates regular team meetings and conducts one-on-one coaching to drive individual and team performance.
• Writes and administers mid-year and year-end employee development plans.
• Supports team coverage during vacancies or peak workload periods.
• Tracks and analyzes monthly performance metrics at both team and individual levels, holding team members accountable to established goals.
• Sets strategic direction for the team to promote growth, efficiency, and alignment with organizational objectives.
• Develops and leads training programs focused on systems, processes, and best practices.
• Maintains deep knowledge of company products, systems, and workflows to optimize team effectiveness.
• Identifies opportunities for continuous improvement and implements enhancements to processes and systems.
• Builds cross-functional partnerships to elevate the customer’s experience and support broader organizational goals.
• Participates in corporate initiatives, including strategic planning and system upgrades or implementations.
• Serves on project teams as assigned, contributing subject matter expertise and team insights.
• Adheres to all applicable workplace and trade safety laws, regulations, and standards.
• Actively participates in leadership development and training programs.

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